Unai-klarna

[wide hazel]

@pallid zodiac it generally means Klarna is declining to work with/ extend credit to the customer for whatever reason. For example it's what happens when testing with a specific test case ([e-mail] ) https://stripe.com/docs/sources/klarna#testing-klarna-payments

if you're seeing this happen for all customers in production, then I'd reach out to our support team at https://support.stripe.com/email to investigate

[pallid zodiac]

Hi, @wide hazel, thanks for answering. This is happening in devel environment, is it normal to happen there?

[wide hazel]

I wouldn't think so! (unless you are using the test email address mentioned there, which does generate that behaviour).

[pallid zodiac]

I have used other email addresses and it doesn't work either

Do you know what other problem may be occurring?

[wide hazel]

I don't. Do you have an example I can look at, like a src_xxx ID?

[pallid zodiac]

Sure, this is the last one: src_1JjOa1FpkfQqD02OAKobqzTb, but the request that is shown on stripe dashboard when I submit the payment method, the request of the Payments.authorize is not shown on the dashboard

[wide hazel]

yeah that's just a part of Klarna's SDK so you won't see it on Stripe's side

I don't have any ideas unfortunately. I'd try quickly trying it the other way(a redirect to Klarna : https://stripe.com/docs/sources/klarna#redirect-action ) and see if that's any different instead.

[pallid zodiac]

Ok, I'll try that, thank you so much for your help.

And about the question of the credit card form, Klarna is suposed to display it after the authorize, right?

[wide hazel]

yes, they show a popup with a card form

note that won't happen for you

you're in Spain so the only option is pay later

(also possible that's the issue, I don't know you parse the payment_method_categories from the Source, maybe you're not calling it with the right category)

[pallid zodiac]

I have checked it and I am calling the authorize with the right payment method. We are also trying to use pay in 3 but charge to the customer in the checkout, not via the webhook when the order is shipped, is that possible?

[wide hazel]

We are also trying to use pay in 3
but in the response the only option was pay_later, so you can't do that https://dashboard.stripe.com/test/logs/req_gN4E9GEValtOKc at least in this specific case

but charge to the customer in the checkout, not via the webhook when the order is shipped,
not sure I understand what this means unfortunately

[pallid zodiac]

When I select Klarna payment method the Klarna method loaded in the widget is this one, which appears to be the pay later with pay in 3 option, and when I am submiting the authorize 'pay_later' is shown:

[wide hazel]

that's strange

[pallid zodiac]

Does it make sense for the 'pay_later' method to appear after selecting the 'pay in 3'?

[wide hazel]

I really don't know unfortunately

[wide hazel]

do things work if you use a redirect instead?

[pallid zodiac]

I haven't been able to get the redirect to work properly either. Don't worry, I'm going to try to debug this part further and see if I find the problem.

When you add the flow: 'redirect' to source object, when is the customer suposed to be redirected? before or after the payments.authorize?

[wide hazel]

you don't call payment.authorize in that flow