zgi-radar-fee | Stripe Developers | Page 1

river jackal Sep 22, 2021, 3:30 AM

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is your balance negative now?

deft hazel Sep 22, 2021, 3:31 AM

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Yep, negative $0.02

river jackal Sep 22, 2021, 3:33 AM

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let me check.

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for now, can you write to support while I am checking for you

ornate abyssBOT Sep 22, 2021, 3:33 AM

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:question: Have a non-technical question, account issue, or need one-on-one support?
We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

river jackal Sep 22, 2021, 3:33 AM

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^ use this link

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based on our doc, https://stripe.com/docs/payouts#negative-payouts

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It looks like we will only trigger account debit when it hits a certain limit, I think $0.02 might not trigger the negative payout (debit)

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but I am an engineer, you will get absolute answer if you could write to https://support.stripe.com/contact there

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no, I guess depends on your account currencies too

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we might payout -0.02 too

deft hazel Sep 22, 2021, 4:11 AM

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river jackal ^ use this link

Thank you. I called support they waived it as a one time courtesy.

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It should usually take it off before the funds are sent to my bank right?

river jackal Sep 22, 2021, 4:16 AM

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I am not quite sure TBH, if our support specialist has taken care that for you, you should be set. but feel free to contact them again if it does not

#zgi-radar-fee