jahanzaib-verification

[steep gorge]

How did you provide the bank statement through API, can you share your code doing that?
And do you have an account ID acct_xxxx that I can check?

[tired moss]

I uploaded the file on stripe with the purpose of account_requirement

and in files array...i provided that id

acct_1JZTxtPT56g1AtoD

this is the account ID

this is how i uploaded the file on stripe

it is uploaded successfully. i confirmed that in stripe logs

[steep gorge]

After you upload the file, you will need to tie the file id with the account by calling
Account Update API and pass the file ID to this parameter
https://stripe.com/docs/api/accounts/update#update_account-documents-bank_account_ownership_verification

else Stripe won't know the file uploaded is for which account

[tired moss]

yes i am passing the file ID.. you can see in this picture

this is object i pass while creating the stripe connected account

stripe receives the identity documents but not the bank_ownership_verification

sorry in this one you can see i am passing the file id in the said parameter

[steep gorge]

Yup, let me take a look

Do you have a request ID on the account creation. I could not locate it easily as most of your testing account have the same name.

[tired moss]

this is the latest one

req_s29qLSfF6qEFdM

[steep gorge]

For this particular request, the account was created without an external bank account but yet you provided a bank statement verification.

Any reason why you don't pass the external account information (used for payout) ?

https://stripe.com/docs/api/accounts/create#create_account-external_account

[tired moss]

i added the external account

this is the response i receivede

this response is of latest account

you can see both have same account id

[steep gorge]

Yup, checking. strange

I wonder if it is just testing account number limitation where the testing account number 000999999991 would trigger the verification error regardless if you have provided the documents already.

Can you try probably upload another file and add the file to the account and see if it makes any differences?

[tired moss]

if i add file from dashboard

it enables the account

but not receiving from API

[steep gorge]

this does look like a bug to me. I will raise it to the team at the meantime, to ensure you get an update, do you mind writing to our support and they could follow up with you as well. ?

[cyan flower]

:question: Have a non-technical question, account issue, or need one-on-one support?
We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

[steep gorge]

^