#vasilevj97-3ds
bitter axle
@alpine terrace you can't disable it no, it's a European regulation which requires you as a merchant to support 3D Secure payments or they'll be declined, it's enforced by banks.
https://stripe.com/ie/guides/strong-customer-authentication
https://support.stripe.com/questions/strong-customer-authentication-sca-enforcement-date
what kind of issue are you seeing? Did you upgrade your integration to support 3D Secure payments/be SCA-ready? It not then you'll see a lot of failed payments yes. Or you might be seeing issues with actually running 3D Secure as unfortunately some banks don't have their systems set up correctly and some customers can have problems completing the challenge.
alpine terrace
How can I know which one is it?
Months ago it wasn't such a problem because most of the clients managed to complete the payments. But this month, most don't.
And I haven't changed anything.
modern thistle
You have to implement payment intents or other integration that supports 3DS. I'm also from Spain, and receive thousands of daily payments and it works fine. Its true that without 3DS the payment success rate was around 90% and with 3DS around 70%, but Its what it is with the new regulation.
bitter axle
yes unfortunately there is some conversion loss since not all customers can complete 3D Secure or get turned off, but it's a Europe- and industry-wide thing at the moment.
If you're using PaymentIntents then it's probably just that your integration is fine but some customers are not completing the payment.
bitter axle
How do I implement it?
depends, are you a developer or do you use a plugin for your Stripe integration? If you're developer what way do you use our API, do you use Checkout/PaymentIntents or something else? If you use a plugin, you need to check the documentation for that plugin.
alpine terrace
I'm using Accept Stripe Payments by Tips and Tricks HQ and they don't have anything about that in their documentation page.
bitter axle
well assuming it's https://wordpress.org/plugins/stripe-payments/ and you use the latest version of it, it says
3D Secure payments compatible.
Strong Customer Authentication (SCA) Compliant.
which is a good sign
if you have other questions I'd suggest reaching out to them or our support team
alpine terrace
Thank you so much for the help.
I've already emailed them.
I had the legacy checkout API enabled. "Use the legacy API to process payments. Note that the legacy API is not compatible with 3-D Secure and EU's Strong Customer Authentication (SCA) requirements. Stripe may disable this legacy API in the future. If there is a bug in the new API, then continue to use the legacy API while we fix the bug."
Should I uncheck it?
bitter axle
you probably should yes