yagnesh_unexpected

[frail wigeon]

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1506595378320113755

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

[feral edge]

hey there 👋 taking a look at this now

I see that the payment was attempted on May 18, but the card-issuer declined it for insufficient funds: https://dashboard.stripe.com/acct_1SIrniLjCZ6Zx7xX/payments/pi_3TYRsJLjCZ6Zx7xX0fatMGxm

[dense skiff]

Ahh, okay okay, I am sorry but I do not have access to dashboard data, I have only api data.
So no invoice is created for this failed payment?

[feral edge]

the invoice was generated as expected, but then the attempt to pay the invoice by charging the customer's card failed, so you currently have an open, unpaid invoice: in_1TYQvaLjCZ6Zx7xXnJiJGulg

[lapis nymph]

Taking over from my colleague. Let me know if you've any follow-up questions

[dense skiff]

okay thank you so much, looks like i have not received the webhook or there is issue on my end for this reason I am not able to find the invoice.

this subscription also did not get charged sub_1TNY55LjCZ6Zx7xXp1jiejaK

[lapis nymph]

We did send the invoice.created event to this endpoint: https://sync.payfunnels.com/webhooks/connect/sync/payload

[lapis nymph]

Again, the invoice was generated (in_1TYQPxLjCZ6Zx7xXoE4lU3UT) but payment failed: pi_3TYRN6LjCZ6Zx7xX1jn86g2S

[dense skiff]

Okay thanks so much for this info, look like there is issue on my in queue management.

[dense skiff]

Can you share the event id