#aj_sepa-sd

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sonic sentinelBOT
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unborn kite
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hello! looking now

sonic sentinelBOT
old storm
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thanks

wanton pagoda
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aj_sepa-sd

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@old storm your main account has a feature that lets you force a statement descriptor for card payments, your Sandbox doesn't.

old storm
wanton pagoda
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@old storm you'd need to ask support too to get the right setting applied to your Sandbox account

old storm
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we have multiple sandboxes to mirror our dev setup and would be tedious to contact support for each of them. is there a way I can enable it myself? also a lot of times support ends up going through first level who may not be technical enough

wanton pagoda
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No there's no way to enable this yourself so you need to contact support.
This isn't really "technical". You need a feature enabled on the account.

The alternative is to move away from passing the full statement descriptor so that you don't hit this error (on any of your accounts) https://docs.stripe.com/get-started/account/statement-descriptors is a good read to start

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(sorry for the confusion, cleaned up the thread)

old storm
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ok thnx @wanton pagoda . appreciate the prompt responses

wanton pagoda
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let me know if youhave questions about that. "full statement descriptor for card payments" was deprecated in 2019

old storm
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we are not using the full statement descriptor for card payments but for a sepa request, our code includes card as one of the payment methods and that's probably tripping this issue

wanton pagoda
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yeah

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you need to either remove card from payment_method_types if you are certain this is SEPA Debit only or add statement_descriptor_suffix

old storm
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@wanton pagoda as expected the support agent is not clear about what setting needs to ne enabled. is there a page or any other hlpeful tips for them to understand where to enable that feature

wanton pagoda
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tell them to escalate to someone else. I assume you're on live chat, this can never be done on chat

old storm
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yeah ok

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is this a setting I can access via dashboard in my main account? the support agent wants a screenshot 🙁

wanton pagoda
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No there is nothing you can share or see or do. You have a setting internally on your main account and you need it on your Sandbox account.

old storm
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Is there a specific name for that setting?

wanton pagoda
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It's called a gate, but that won't help you, the person on live chat won't be familiar with it.
Sorry I want to help but it also feels like I'm debugging our support flow (which I flagged many times doesn't work well)

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The next step is to ask them to escalate to a higher tier/level where someone can help

old storm
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ok thanks. trying my luck again with the support agent. thnx so much for your help