fanto_error

[plain yew]

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1497006431109386380

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

[jaunty cedar]

👋 bear with me, I find Sandbox unusable

My gut is you need to fix this on the "parent" Stripe account, like the real one, not the Sandbox

[blazing pelican]

I pressed "exit sandbox" button, and i assumed that's all it took to leave the sandbox environment.

After that, I went to settings to look for the section for the terms of service and could not find it.

[jaunty cedar]

Can you shre some info and screenshot?
Sadly this only happens the first time, so I can't see wht you see

[blazing pelican]

Okay, I will upload some screenshots

I hope this helps.

When i navigate to the URL specified in the response, It takes me to the settings/public and then redirects to the business page....

[jaunty cedar]

yeah that's super truncated 😓 Not your fault to be clear, just I have no idea what I am looking for so it's not going to work

I recommend you write to support: https://support.stripe.com/contact and they can help tell you exactly where to navigate to fix this as they can see your account

[blazing pelican]

Ah okay. I'm sorry if it wasn't clear enough. If you needed any code, I can provide and try to be as clear as possible.

[blazing pelican]

Okay, I can do that.

[jaunty cedar]

yeah to be clear this isn't code. This is me needing to look at your account which I can't do on Discord

there's a "magic place" in the account that you set something that solves this, I think that magic thing moved and i can't figure out where 😓

[blazing pelican]

Ohh I understand. That's so inconvenient lol

Thank you for trying to help.

[jaunty cedar]

I'm still looking for a bit, just not succeeding 😓

can you share a screenshot of the public details section in that video?

there's an edit button

[blazing pelican]

Ohh Mah gosh lol

clicking that, it showed the input fields for the privacy policy and terms

[jaunty cedar]

here you go

[blazing pelican]

THANK YOU!!

[jaunty cedar]

This got re-designed recently and I guess we never updated our error message

I'll flag right now

thanks for bearing with me 🙂

[blazing pelican]

You rockk haha

[blazing pelican]

no worries. I was pulling my hair out all morning afternoon. You saved the day lol

[jaunty cedar]

hopefully someone fixing the error message for future devs (and me)

[blazing pelican]

Haha hopefully ^^

[jaunty cedar]

any cahnce you chance put that video again?