bimal-pandey_code | Stripe Developers | Page 1

blazing whaleBOT Apr 21, 2026, 11:20 AM

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meager inlet Apr 21, 2026, 11:20 AM

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hi there!

celest hinge Apr 21, 2026, 11:21 AM

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This is the log for this code. As you can see I have the full stripe terminal object in the connected reader variable and right after if I get the connected status I get not connected.

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Hey soma, thanks for the reply.

meager inlet Apr 21, 2026, 11:22 AM

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what type of Terminal readers are you using? also how are you trying to connect to them (USD, bluetooth, wifi, etc.)?

celest hinge Apr 21, 2026, 11:22 AM

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Stripe M2 reader
via a usb connection

meager inlet Apr 21, 2026, 11:23 AM

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and what's the exact error message you get?

celest hinge Apr 21, 2026, 11:24 AM

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no error message, it doesn't report anything,
Just that it takes multiple app restarts to connect after being in this state.

inland kindle Apr 21, 2026, 11:27 AM

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Hey! Taking over for my colleague. Let me catch up.

celest hinge Apr 21, 2026, 11:32 AM

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Hey os4m37,
This has been an issue for our restaurants for quite some time.

The way I got to this state was:

When I insert the usb to the terminal, it opens a prompt saying
"Open {My app} when stripe terminal's id connects"
[Always]

When I clicked that always it started happening, but when I restarted the app 3 times it did connect properly.

inland kindle Apr 21, 2026, 11:33 AM

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Can you share what SDK are you using on your mobile APp and what is your reader version ?

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Also can you confirm that you are setting autoReconnectOnUnexpectedDisconnect to true when you connect to your reader ?

inland kindle Apr 21, 2026, 11:34 AM

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celest hinge This is the log for this code. As you can see I have the full stripe terminal ob...

Ah I see the version here.

celest hinge Apr 21, 2026, 11:34 AM

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version: 0.0.1-beta.29
Reader version: 2.01.00.38-SZZZ_Prod_US_v12-481001

Yes I can confirm that autoReconnectOnUnexpectedDisconnect is true.

inland kindle Apr 21, 2026, 11:34 AM

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Can you try migrate it to the latest version ?
https://docs.stripe.com/terminal/readers/stripe-m2#firmware-versions

celest hinge Apr 21, 2026, 11:36 AM

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Give me some time,
This chat won't close right? Or do I have to start over?

inland kindle Apr 21, 2026, 11:39 AM

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Yeah sure take your time, the thread usually can remain active up to 30min then it gets closed. But don't worry you can always open a new one, it will have a reference to this thread.

#bimal-pandey_code