samiullah-jamil_code | Stripe Developers | Page 1

visual sierraBOT Mar 10, 2026, 7:02 AM

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cerulean lantern Mar 10, 2026, 7:07 AM

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Could you send me the exact exception message? This would help in my investigations

hazy steppe Mar 10, 2026, 7:08 AM

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Fatal Exception: java.lang.RuntimeException
Unable to resume activity {com.example.digitalkiosk/com.example.digitalkiosk.HomeActivity}: java.security.ProviderException: Keystore operation failed

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This is the message. For more information I am using this in build gradle: implementation "com.stripe:stripeterminal:5.3.0"

cerulean lantern Mar 10, 2026, 7:12 AM

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Could you send me your Account ID (acct_xxx) for me to take a closer look at this? Also could you send me the Serial ID of your Reader?

hazy steppe Mar 10, 2026, 7:14 AM

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ok. I don't have this information at the moment but I have asked for it.

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Here is the account ID: acct_1PXRMLGrAmS2Yusm
And here is the serial ID: WSC513128058484

cerulean lantern Mar 10, 2026, 7:33 AM

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Could I understand what Android version is your device running with?

hazy steppe Mar 10, 2026, 7:34 AM

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I will check that

cerulean lantern Mar 10, 2026, 7:36 AM

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Could you also share a full stack trace of the error?

hazy steppe Mar 10, 2026, 7:38 AM

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The android version is 11. Below is full error:

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Here is full error

📎 message.txt

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This one is for ProviderException and below is for KeyStore Exception:

📎 message.txt

cerulean lantern Mar 10, 2026, 7:47 AM

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Hmmm, as you alluded to, the Keystore issue most likely is caused because you are using an Android version that is lower than 13

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This could happen even if you are not using tap to pay functionality

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could you try upgrading the Android version to 13 and above? and see if the error still persists?

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This requirement is called out in our changelog here: https://github.com/stripe/stripe-terminal-android/blob/master/CHANGELOG.md#tap-to-pay-3

hazy steppe Mar 10, 2026, 7:50 AM

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Unfortunatley the Device is old and cannot be upgraded to that. Isn't there a workaround to this. Like removing tap-to-pay in gradle import or something?

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I have an emulator which is running on the same version of android and it didn't give this error

cerulean lantern Mar 10, 2026, 7:53 AM

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Isn't there a workaround to this. Like removing tap-to-pay in gradle import or something?
Is there a reason for the migration from v4 to v5 then? I was thinking that is possible to stay in v4

hazy steppe Mar 10, 2026, 7:54 AM

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v4 can work but I am afraid if this gets depreciated soon

cerulean lantern Mar 10, 2026, 7:55 AM

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understood, I may need some more time to explore other possible options. Specifically to use Stripe Terminal Android SDK v5 with Android version lower than 13.

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Could I trouble you to write in to our team via email?

hazy steppe Mar 10, 2026, 7:56 AM

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One more thing I just found is that the device is rooted. Should that be a problem?

cerulean lantern Mar 10, 2026, 7:56 AM

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I will need some time to check with our internal product team to see the possible options moving forward

hazy steppe Mar 10, 2026, 7:56 AM

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cerulean lantern Could I trouble you to write in to our team via email?

No problem. What is the email?

visual sierraBOT Mar 10, 2026, 7:56 AM

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Hello @hazy steppe, we have sent you a direct message, please check it at https://discord.com/channels/@me/1480836877207732326

🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.

cerulean lantern Mar 10, 2026, 7:57 AM

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I have dropped you a DM on how you can do that, and we can take it from there.

hazy steppe Mar 10, 2026, 7:58 AM

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hazy steppe One more thing I just found is that the device is rooted. Should that be a probl...

ok Thanks. Do you think this can be an issue?

cerulean lantern Mar 10, 2026, 7:59 AM

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What do you mean by your device is rooted?

hazy steppe Mar 10, 2026, 7:59 AM

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A rooted device is a smartphone or tablet that has been modified to give the user full administrative (superuser) access to the operating system, allowing system-level changes and customization beyond standard restrictions

sinful crystal Mar 10, 2026, 8:05 AM

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hi! I'm taking over this thread.

hazy steppe Mar 10, 2026, 8:06 AM

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ok great. Do you think this can be the issue. The rooted one

sinful crystal Mar 10, 2026, 8:10 AM

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yes that's possible. looking into this.

sinful crystal Mar 10, 2026, 8:31 AM

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could you try with a non-rooted device to see if that changes anything?

#samiullah-jamil_code

Hello @hazy steppe, we have sent you a direct message, please check it at https://discord.com/channels/@me/1480836877207732326