#kongqingtian_error

1 messages · Page 1 of 1 (latest)

hoary pawnBOT
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warped bronze
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Hey! Could you give me the Serial number of you S700? It should have the prefix STRxxxx

sullen bear
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SDR70Z1C430002001

warped bronze
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On our end, we are seeing that your terminal reader is surfacing the error: com.stripe.stripeterminal.external.models.TerminalException: Account id must not be null, connect to reader while online.

Are you passing in the account ID correctly?

sullen bear
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hi @warped bronze , could you help to check again? we did some update just now, but staill get the same error.

warped bronze
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Hmm, are you using a POS device in your terminal flow as well?

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One important call out if you have a POS device as well:

When using one of our Terminal SDKs, your point of sale device and the smart reader also communicate directly with each other over your local network.

sullen bear
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we don't have POS device, just upload the apk into stripe and installed. using reader S700 directly.

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ah, the reader type is s700 devKit

warped bronze
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could you send me the reader ID? it should have the prefix tmr_xxx

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Also, could you grant me access to view your dashboard? it might help witht heinvestigation

hoary pawnBOT
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Hello @sullen bear, we have sent you a direct message, please check it at https://discord.com/channels/@me/1479329405166686319

  • 🔗 The message has instructions on how to grant read and write access to your Stripe Dashboard for our Developer Support team, in order to help you more effectively.
sullen bear
ancient sparrow
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Hi there, taking over and looking at your reader

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Is this error occured via the Discover step?

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And have you been able to directly wire-connect your Android Studio w the S700 Devkit and build your app? (Before uploading to Stripe App)

sullen bear
ancient sparrow
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Hmm that means you have no debug log on the device

sullen bear
ancient sparrow
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Our log is suggesting the app is not configured the Merchant Id well (the acct_xxx)

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But it’s hard to see without the full debug log at the method calling time

sullen bear
ancient sparrow
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Are you using Android?

sullen bear
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yes, using Android studio

ancient sparrow
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Okie, which backend you have configured?

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In the Github above, the Render app section

sullen bear
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we are using flutter to build the APP, and using native for discover/connect reader section
do you mean that?

ancient sparrow
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Yes but you will need an backend anyway

sullen bear
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ah, we have a server BE ah, using nestjs

ancient sparrow
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Okie, did you configure the Stripe API Key there?

sullen bear
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BE using aws lambda, have Stripe API Key configured. correct

ancient sparrow
sullen bear
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Emm, you mean create connection token part?

ancient sparrow
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Yes

sullen bear
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we are using this provider to call BE api to get connection token, but i checked log, seems that the API is not called.

image.png
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sdk is not triggered to call BE API to get connection token.

ancient sparrow
sullen bear
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this is our APP side logic

ancient sparrow