#irvan_docs
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- irvan_docs, 4 days ago, 4 messages
remote linden
This is what I see in the dashboard and the settings for retry
lament roost
👋 Hi there! Can you share the ID of the payment?
So either the pi_… or the invoice ID in_…
remote linden
this is the log, it still have failed 3 times
remote linden
👋 Hi there! Can you share the ID of the payment?
sure, hold on a sec
in_1T1cPXF7RAOeP9I4Kx9RHN2a
lament roost
Thanks. Taking a look
echo viperBOT
edgy whale
👋 taking over for my colleague. Let me catch up.
from what I can tell, your retry settings is set to 8 times
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Hello @remote linden, we have sent you a direct message, please check it at https://discord.com/channels/@me/1478002127061385309
- 🔗 The message has instructions on how to grant read and write access to your Stripe Dashboard for our Developer Support team, in order to help you more effectively.
edgy whale
If you don't mind me taking a look at your account to confirm please grant me access to your Stripe Dashboard via the DM you just received
@remote linden are you still here?
edgy whale
thanks 🙂
edgy whale
I'm looking at this acct_1OcKYzF7RAOeP9I4
remote linden
yup thats correct
edgy whale
when did you change your rertry settings?
it seems that you changed the retry settings this morning
if you were using the Smart Retries before than this explains why there were 8 retries
remote linden
I forget when did i change it, but its some time ago. today i just try to check the settings by opening the settings, try to toggle it to smart then retoggle it to customize. That might help if i have some log of changing the settings
edgy whale
I can look further into this
echo viperBOT
pseudo kiln
👋 Hey, taking over here, just taking a look
pseudo kiln
Sorry about the delay, was just trying to track down when that setting was changed, which appears to have been on the Feb 20th. The retry policy is "locked-in" per invoice at the time of the first failure, which for this invoice was Feb 17, so I think that explains the behaviour here
remote linden
so it will only reflecting on the newer invoice?
pseudo kiln
Yes, any invoice where the first payment failure was after the point where the retry settings were changed
remote linden
okk, sounds good
what about the other issue that i see the cancelled at 16 Feb tag? but no log about the cancellation
pseudo kiln
Note the Feb 16 tag is referring to 2027, so this is just saying the customer requested cancellation at this point, so it was still actually active at the time you saw that
remote linden
isee ok. thank you!
pseudo kiln
No problem!
remote linden
cool. can close this thread. I have no idea how to close it here