#amix_best-practices
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trail jacinth
Hi mossy 👋
It works for cards, but paypal keeps returning unexpected error - i've read that it might be because of the setup future usage?
`PayPal
An error has occurred.
Return to amixweb and choose another payment method.
PayPal is not available at the moment.
Button:
Return to merchant`
stoic turtle
👋 Hi 🙂 Do you know if you've enabled recurring payments for PayPal in your Payment Method Settings?
https://docs.stripe.com/payments/paypal/set-up-future-payments
stoic turtle
Do you have an example Payment Intent I can take a look at ?
trail jacinth
Recurring payments
Requires approval
I think this might be the issue (?)
trail jacinth
Do you have an example Payment Intent I can take a look at ?
pi_3T47XwLSpzcjokpZ18LlAEQk
Took me a bit to find it, sorry
stoic turtle
Yeah, looks like it can take 5 or so business days to get approved. Do you know when it was enabled?
trail jacinth
Uhm, like 8 months ago?
stoic turtle
Rules that out.
trail jacinth
I am switching from checkout session to Payment Intents, and sometimes it didn't work with the checkout session too
trail jacinth
Rules that out.
What do you mean sorryy
stoic turtle
Oh the approval time it says once recurring payments is enabled is about 5 days, but if you enabled recurring payments 8 months ago I don't think is an approval issue, or shouldn't be at least
I'm taking a closer look at the PI you provided
trail jacinth
No if you're referring to what I pasted above it's from the dash
stoic turtle
Do you have a screen shot showing that, just for more context (still looking over the PI)
stoic turtle
Just to confirm this error is being presented on PayPals page when redirected there?
trail jacinth
It works for cards, but paypal keeps returning unexpected error - i've read that...
Getting this on PayPal page
and all I can do is go back to the website
I get redirected to PayPal > log in > error displays
stoic turtle
Appreciate the patience was investigating further with the team. We can't identify anything being done wrong on your end at this point. We're going to need a deeper investigation to get to the bottom of this than can be achieve here. Are you ok with filing a ticket with Support so we can engage with internal teams and reach back out to you?
trail jacinth
Yes, how do I do that
So there shouldn't be anything wrong with either my and your end
stoic turtle
Not that we can tell so far, but we need to dive a bit deeper to be sure.
https://support.stripe.com/?contact=true
The chat bot will ask a few questions to get you routed to the correct support team.
stoic turtle
Of course!