#cloudo07_unexpected
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cyan token
Do you have a public accessible site?
pliant zodiac
issue missing stripe element
screenshot looks blurred, file attached (3 files)
i added logs too, when this issue occurs onLoaderStart doesnt fire
though i get a log that stripe loaded
cyan token
Hmm I see, and do you know which Android phone specifically, or is it spreaded out?
pliant zodiac
moto g 2023 & moto g 2025 .... when refreshed after a while it worked
cyan token
Is this a webview?
Or simply the default browser?
Do you know which browser does those phone run?
Can you implement onLoadError and see what error does it output?
pliant zodiac
initially a qr code is scanned its webview, the client then tried the actual browser too didnt work then also, its chrome
logged user agent - Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/144.0.0.0 Mobile Safari/537.36
onLoadError also exists it didnt fire
cyan token
That's weird 🤔
pliant zodiac
logs of when it didnt work
log when it worked
same phone tried later
payment element loader start is missing in first .... is it possible to catch remote console error?
pliant zodiac
yes
cyan token
Stripe stripe loaded event where does this come from?
pliant zodiac
after stripe promise resolves ... loadStripe
async initStripe() {
try {
// Load Stripe.js using loadStripe() - works for both old and new Stripe
const stripe = await this.stripePromise;
if (stripe) {
StripeLogger.logElementEvent('stripe', 'loaded', { method: 'loadStripe' });
}
}
}
mentioned in code.jsx
cyan token
Just curious how about other Android? Except Moto G
pliant zodiac
yes we are getting bookings from android devices
using ua parser.js, free version doesnt give android phone model
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pliant zodiac
any helpful pointers?
buoyant blade
👋 sorry I thought I already responded to you my bad
unfortunately, @cyan token is no longer available. and your issue is better investigated asynchronously
you will receive a DM in a bit please follow the instructions
plain hareBOT
Hello @pliant zodiac, we have sent you a direct message, please check it at https://discord.com/channels/@me/1471789965066375340
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
pliant zodiac
the link takes me to a support page there is no form there, just question & answers
hollow stone
You need to be logged in to your Stripe Account (Dashboard) in order to get the form
pliant zodiac
i m logged in, dashboard.stripe.com, the ticket link takes me to support.stripe.com
hollow stone
i m logged in, dashboard.stripe.com, the ticket link takes me to support.stripe....
Yes that's expected, aren't you getting a form to fill your ask ?
pliant zodiac
nope, just popular articles
hollow stone
Give me a moment to re-check the conversation here and see if I can help you.
hollow stone
using ua parser.js, free version doesnt give android phone model
Can you share more details abou this ?
I just checked the conversation and it seems like some of your customers are facing issue rendering the PaymentElement in webview.
In general WebViews are not recommended for mobile apps due to their poor performance and hardness to debug (which what you are experiencing now)
pliant zodiac
okay, issue happened in browser as well ... resolved itself after a refresh ... intermittent
hollow stone
In order to assist here I think, is to have a clear reproduction steps (which it seems not always happening ?)
hollow stone
okay, issue happened in browser as well ... resolved itself after a refresh ... ...
Maybe then it's a network issue ?
pliant zodiac
if its a stripe network issue can you please guide me how to catch those errors
hollow stone
You need to open the devtoom on that phone using the mobile Chrome browser and inspect the network and js logs
I think this is the only option to proceed here, sorry.
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