#douzooo_unexpected

1 messages ¡ Page 1 of 1 (latest)

odd robinBOT
late flower
odd robinBOT
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silk slate
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Hi there,
do you have a subscription ID for me so I can take a look at it?

late flower
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sub_1SyeI12fFwPLViw0a9ZOnrjQ

silk slate
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Thank you. And to clarify, what was the behavior you would expect compared to what you are seeing?

late flower
silk slate
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Ok give me a moment to look through your subscription

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Did the user upgrade from the 5.99 to the 12.99 price during the prior period?

late flower
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yes

silk slate
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Ok, the subscription has two invoices.
02/08 - 03/08 for 5.99 because only for the pro product. Dashbord link
Then with this request the subscription was updated to 12.99 and creating prorations.
Then next invoice is from 03/08 - 04/08 including the prior period 02/08-03/08 beacuse prorations for the 5.99 price and billing the new 12.99 price for that period. And then the regular 5.99 price for the for the actual billing cycle.

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Does that make sense?

late flower
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need to read through it more precise later, so you say thats expected behavior

silk slate
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Yes this is expected behavior. They created a subscription for 5.99, updated to 12.99, which takes effect immediately. Then reduced back to 5.99 but that will take effect with the end of the billing period as per settings of the customer portal.
So yes, this would be expected behavior.