radim-vcz_api

[steady berry]

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[pseudo barn]

Hello! That should be completed during onboarding via the Account Link. Has the account actually completed the full onboarding flow? Looking at a recent account.updated event, it seems yes? evt_1SzDdiEfbcEJ8nzQ4OtRM3nc

Everything is fine on the account from what I can see. charges_enabled: true, payouts_enabled: true

Your platform should be receiving these events and acting upon them: https://docs.stripe.com/connect/handle-verification-updates

[midnight coral]

Yes, the account actually completed the full onboarding flow, but after few days, account switches into "Restricted soon" that tos_acceptance.ip missing - for example acct_1SuG2mEaRZavCazp.

I want to figure out, what I'm doing wrong. I also have account.updated webhook registered, acting upon them -- with account link generation and sending user to stripe again. Is it correct approach?

[pseudo barn]

What dates? That account is also fully onboarded so not sure what you're referring to

[midnight coral]

I can see, that acc acct_1SuG2mEaRZavCazp is Restricted Soon with Terms acceptance: Agreement hasn't been accepted

[pseudo barn]

See where?

[midnight coral]

UI Dashboard.

[pseudo barn]

Is your platform configured to receive account updates as per this doc?

[midnight coral]

Yes, we receive "account.updated" webhooks and check for changes, if there is anything to complete/resolve.

[pseudo barn]

Looking into this

[midnight coral]

Also, could you confirm, that my approach (creating account and account_link) with parameters in requests are correct? Or could you see any issue? Maybe, I'm doing something wrong

[pseudo barn]

No, the hosted onboarding (via Account Link) should collect the ToS acceptance

I think you're going to need to write in to our team and we can investigate further. Based on what you've shared I'm susprised tos_acceptance is still a requirement given that those accounts have seemingly completed the hosted onboarding

[midnight coral]

OK, thanks! Could you keep me posted @ [e-mail], please?

[pseudo barn]

You need to write in to us: https://support.stripe.com/contact/email?topic=api_integration

[midnight coral]

Will do. Thanks.

Or are you going to reponse here in this thread?

[pseudo barn]

No, it'll open a support case with our team and we'll reply via email