#smart_error

1 messages · Page 1 of 1 (latest)

grave otterBOT
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silver yoke
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Hi there

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I'm unclear on what your actual question is here - could you elaborate, please?

odd citrus
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Yes, sure

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I'd love to discuss about the problem

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In the first time, user signin to stripe sandbox, they can easily set up their account but after that, when user removeed their account in our platform, and tried to set up again, it cause the issue most of time

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This is the main case

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It is the same in test and live as sandbox and real stripe environment

odd citrus
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Could you please explain how to solve this issue?

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@runic steppe. it is the information you asked

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Please review it

silver yoke
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Sorry, was helping someone else. I'm looking now

odd citrus
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Thanks

silver yoke
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Can you explain further what you mean by this?

when user removeed their account in our platform,

odd citrus
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Our platform allows users to connect with stripe. sometimes. they removed their account so at that time. their assigned account id would be removed and after some time, they join again. that might be the main issue

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I haven't confirmed what main issue is, but in these 1 or 2 days, most of the users faced the similiar issue

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Browser console shows: POST /register_user/auth_attempt returns 400

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even in sandbox or stripe production environment

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When users visit the link, Stripe's page shows "User not found"
This is Stripe's internal verification system failing
Browser console shows: POST /register_user/auth_attempt returns 400

silver yoke
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I'm looking into but it will take me a little while to pinpoint what is going on.

Did this work in the past? I'm not immediately certain if Express accounts should be able to be disconnected and reconnected to a platform

odd citrus
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Yes, that worked in the past

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I'm now trying to register new user account, let you know in a few minutes

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Please check the video

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I tried with new user account but it is the same

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It is account in my platform or something else?

silver yoke
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Are you using the "Delete an Account" api to "remove" the Express account?

I'm supposing that the order of operations is this:

  1. Create Express account
  2. Create onboarding link for this account
  3. delete account
  4. create new account using same email as #1
  5. create onboarding link for 4
  6. open onboarding link - I suppose this is where your video takes place
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is that accurate? If not, could you give me the exact steps you used to reproduce?

odd citrus
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is this good solution? actually, in the sandbox, we can add random fake email id to that

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Is there any prevent solution to implement into codebase?

silver yoke
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Could you answer my questions above, please?

odd citrus
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It is the exact step

  1. User action: You clicked "Connect Stripe" button in the worker settings
  2. Our backend: Created Stripe account successfully (logs show this worked)
  3. Our backend: Generated account link URL
  4. Browser redirect: Redirected to Stripe's hosted onboarding page
  5. Stripe's page: Showed "User not found" error
  6. Browser console: Showed:
    POST /register_user/auth_attempt returned 400
silver yoke
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But did steps 1-3 happen before these steps, which correspond to my 4-6, I think?

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This is an important point

odd citrus
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I tried other new email id but faced the same issue. is there any solution?

silver yoke
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Could you answer the question above, please? I am trying to reproduce what's happening in order to understand the issue, but it is vital to have the exact steps to reproduce

odd citrus
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Do you mean these steps?

  1. Create Express account
  2. Create onboarding link for this account
  3. delete account
  4. create new account using same email as #1
  5. create onboarding link for 4
  6. open onboarding link - I suppose this is where your video takes place
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But I used fake email id, how to create express account within fake email?

silver yoke
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Yes, those are the steps I'm referring to. My question for you is, are these the exact steps you used to reproduce the issue you're describing

grave otterBOT
odd citrus
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Yes, sure. that is the exact steps

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It is the message from AI

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I'm sure it is not an issue in your side but I need to figure out why those issues are coming up

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Actually, in the onboarding link, I didn't see the capthca, has it been implemented in these days? since then, all of the accounts faced "user not found" issue even in the sandbox

waxen crag
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Hey! Taking over this thread! Do give me some time to get caught up!

waxen crag
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But was not able to recreate the issue

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Do give me some time to dig into this further

odd citrus
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Ok, no problem

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Can I ask other problems in the meantime?

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Actually, it is not an issue but I'm asking if we can skip the process

waxen crag
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Actually, it is not an issue but I'm asking if we can skip the process
Cpuld you explain more on this?

odd citrus
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it is the process to fill business detail process in express

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Actually, we give the rules for freelancers to use those express process, not input their visa or master card

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They are getting the money from the client

odd citrus
# odd citrus

In that process, they asked us to skip the verification process like professional details and personal details

waxen crag
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so you want to be able to allow your Customers to skip the verification process, particularly, professional and personal details?

odd citrus
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Yes, sure

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Is that possible? even if it can allow skip the process, they need to verify the process when they pull their money in the stripe account. is that right? or can we skip the process as well?

waxen crag
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To answer you initial question, personal details such as individual.first_name, individual.dob.year, email, phone number are all required details to be collected and verified

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This can be seen here:

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Identify current and future information requirements that connected accounts must provide based on their business, location and requested capabilities.
So these are the baseline details that Express connected accounts ("individual")for UK users must provide

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business_profile.url, which relates to their website, is also one of them

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Is there a reason why you are looking not to capture those details?

odd citrus
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No, our freelancers asked us if they can skip the process

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If we cannot skip the process, we should allow other option like master card?

waxen crag
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No, our freelancers asked us if they can skip the process
Ah, thats not possible to skip the process, Stripe requires that data as part of “Know Your Customer” obligations from different reguators

odd citrus
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Anyway. they should add a bank account to RECEIVE payouts
NOT a card to MAKE payments

waxen crag
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What do you mean by "we should allow other option like master card?"

Do you mean allow Customers to pay your freelancers products/services with a Mastercard Credit card as a payment method?

odd citrus
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I mean, freelancers, for receiving the payment to skip the verification but it is bad effect

waxen crag