#pckzz_wallets-pmc-sessions
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manic wyvern
Hi 👋
What the actual question here?
That GooglePay & Apple Pay aren't working?
Neither of the IDs you provided are complete, unfortunately. I cannot look up either the request or the payment intent
north valve
ids
acct_1RgapqJlze71f98o
pi_3SvTT0Jlze71f98o1P1QsGYj
The actual question: Yes – Google Pay and Apple Pay are not working.
Google Pay: elements/sessions returns google_pay_preference: "disabled", so the button never appears on Android/Desktop.
Apple Pay: The button appears on iPhone but does nothing when tapped
I’ll look up the complete req_ ID from Dashboard > Developer > Logs and the full PaymentIntent ID and send them in my next message.
I opened a ticket via email, but I prefer Discord as it’s faster
manic wyvern
Do you have a publicly available front-end where I could test this?
The payment Intent you shared failed due 3DS authentication.
You can see in the confirmation request that the next action property was populated with the details to trigger a 3DS authentication session
north valve
Yes. The frontend is publicly available – no login needed:
https://backends-givefy.mqzogf.easypanel.host/campanhas/4b9ebd64-e730-4b4a-980c-16611d461a26
(Add ?stripe_debug=1 to see the debug panel.)
egarding the PaymentIntent with 3DS: we may have tested with a card that required 3DS. Do you mean our integration isn’t handling next_action/3DS correctly, or were you only describing that specific payment as failed? Card payments have been completing for us when 3DS is handled in the browser. Can you share what we should change for 3DS, if anything?
manic wyvern
That payment intent is in LIve mode so attempting to confirm with one of our Test 3DS card numbers would have thrown an error
north valve
Just to clarify: the payment error / 3DS is not the issue – that was just a test with my personal card.
The problems we need help with are:
-
Google Pay: elements/sessions returns "google_pay_preference": "disabled" on Android/Desktop. The button never appears, even with domain registered and wallets enabled in the Dashboard.
-
Apple Pay: The button appears on iPhone but does nothing when tapped. Possible cause: .well-known/apple-developer-merchantid-domain-association returns 404.
We're not blocked by card payments – we're blocked by these wallets not working.
manic wyvern
Also testing in live mode is a violation of Stripe's Terms of Service
north valve
Oh, sure – thanks for the heads up. We'll use test mode for future tests.
manic wyvern
Thanks for the URL. I'm investigating now
manic wyvern
- Google pay does not require domain registration, but I also do not see it as available.
- Apple no longer requires the hosting of a domain-associated file
When I look at the logs for the session I am viewing, I see that only card and Apple Pay are considered valid.
north valve
For Apple Pay: if the domain-associated file is no longer required, what could cause the button to appear but not respond when tapped on iPhone? Is there something else we should check (e.g. redirect/confirm flow, return_url, Safari-specific requirements)?
And just to confirm: is Google Pay being excluded here due to country/currency (BR/BRL) or Connect account rules? We’d like to know if there’s any way to enable it for our donors.
Sorry for the delay
manic wyvern
Okay so the Platform config has Google Pay turned off so that's the first issue.
But Apple Pay renders properly.
Which makes sense because the logs we return say only card and Apple Pay are valid options
north valve
here?
It was already enabled here, or is it somewhere else?
I'm using OAuth Connect Stripe, where my account chooses the enabled options
manic wyvern
The payment method configuration used for this is pmc_1Sv4wtJlze71f98o342Gudrf. It belongs to acct_1RgapqJlze71f98o and it has Google Pay turned off
manic wyvern
Those screenshots unfortunately don't mean anything to me
north valve
translate:
FADE & CO AGENCIA DE MARKETING DIGITAL LTDA is managing the payment methods for you.
FADE & CO AGENCIA DE MARKETING DIGITAL LTDA has not allowed you to manage payment methods in the Dashboard.
Integration Options Manual
Check the payment methods that disable manual integration changes for use.
north valve
Those screenshots unfortunately don't mean anything to me
You mentioned to me that the Google Pay configuration comes from pmc_1Sv4wtJlze71f98o342Gudrf, correct?
manic wyvern
Yes
That is the payment method configuration that is being applied when the checkout site loads
north valve
The configuration of pmc_1Sv4wtJlze71f98o342Gudrf (fade & co) that I sent in the image says:
FADE & CO AGENCIA DE MARKETING DIGITAL LTDA did not allow you to manage payment methods in the Dashboard.
However, I have access to FADE & CO, and we have this enabled here as well, see the image:
manic wyvern
Nope, the PMC being used belongs to Pantera Checkout
You are looking at the default for your platform. There is a separate PMC that applies to your Conencted Accounts
It's turned off there
north valve
Could you give me directions on where to find and enable it?
manic wyvern
You can see in that screenshot that you are looking at the Payment Method Configuration that ends in 6vv. The one being applied to your elements sessions is pmc_1Sv4wtJlze71f98o342Gudrf
In your payment method setttings dashboard, you should see an option to specify the PMCs that apply to your connected accounts. It should look like this:
marsh trenchBOT
pckzz_wallets-pmc-sessions
north valve
so
i clicked here (pmc_1Sv4wtJlze71f98o342Gudrf)
but appears this:
when i click in here:
(pmc_1RgaqPJlze71f98oWGNZ25LO) other
appears this:
These are the only things i can change within the payment method settings
Please forgive me if I'm not understanding correctly.
manic wyvern
I'm sorry but that isn't the PMC that is being applied on the site you provided me
And I can't guide you through the dashboard at this point.
I recommend you reach out to Support here: https://support.stripe.com/contact
We know the issue with Google Pay not displaying is a PMC configuration issue
So at least you know it's not how Stripe.js is configured
north valve
From what I understand, the problem is pmc_1Sv4wtJlze71f98o342Gudrf, which, when I go to view the payment methods, displays the following message:
FADE & CO AGENCIA DE MARKETING DIGITAL LTDA did not allow you to manage payment methods in the Dashboard.
manic wyvern
Whose dashboard are you accessing?
north valve
from the Stripe account that I connected to the website to receive my payments.
acct_1RgapqJlze71f98o
marsh trenchBOT
turbid schooner
Hello
Stepping in as Snufkin needs to step away
The Payment Method Config that applies here belongs to the Platform account.
You'd need to login to the platform account to enable google pay on that config
north valve
My account (acct_1RgapqJlze71f98o) is connected to FADE & CO AGÊNCIA DE MARKETING DIGITAL LTDA.
FADE & CO AGENCIA DE MARKETING DIGITAL LTDA has these payment methods configured:
I'll be away for a while, but you can send me the resolution! I'll do it as soon as I get back. We can still keep in touch.
turbid schooner
The screenshot you've shared is not the PMC being used though
