#race_docs
clever knollBOT
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dusky mulch
Hi! Looking into your query.
If I can confirm your question, you wish to update an existing product's features by say adding a new feature. And then you wish for that additional feature to be available as an entitlement for a customer who is already subscriving to the product. But you don't want to invoice the customer for the additional new feature. Is my understanding correct?
hallow nimbus
That sounds right! Just to make sure we both are on the same page, i'll paste my most recent example I'm sending to my team mate.
"I have an annual Pro plan.
A customer subscribed to the Pro plan one month ago, and the plan currently includes two features: Live Chat and AI Video Editing.
Now I add a third feature, Priority Support, to the Pro plan.
After saving this change:
Any new customer who subscribes to the Pro plan immediately has access to all three features, including Priority Support.
However, the customer who subscribed one month ago will not receive the Priority Support entitlement until their next renewal, which is 11 months from now."
dusky mulch
Got it! Looking into this.
I am currently not able to find a way to do it without creating an invoice. I will need to check this internally and this might take time. I will drop you a note shortly on how to create a ticket with my team and we will then get back to you once we have an update.
clever knollBOT
Hello @hallow nimbus, we have sent you a direct message, please check it at https://discord.com/channels/@me/1467789674809655423
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
hallow nimbus
I am currently not able to find a way to do it without creating an invoice. I wi...
Thank you!
I'm hoping that this would be a good idea to implement!:)
Take it or leave it since it's out of my control, but a potential checkbox when adding a feature to a product, that says "Enable on currently active subscriptions" would be game changer!