ozzy_code | Stripe Developers | Page 1

meager yokeBOT Jan 28, 2026, 3:23 AM

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halcyon otter Jan 28, 2026, 3:24 AM

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Hi there, give me a moment to take a look

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Do you have a terminal reader ID? should start with tmr_

rancid quartz Jan 28, 2026, 3:26 AM

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tmr_GXZBuQZR48P6zB

halcyon otter Jan 28, 2026, 3:38 AM

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At which point in your test that the error returned? Are you able to run the app?

rancid quartz Jan 28, 2026, 3:38 AM

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Yes I run the app then as i click new payment it comes with that error

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does the stripe account have to have app on device activated? I have it activated for my live accounts but not my sandbox do you think thats the issue?

halcyon otter Jan 28, 2026, 3:46 AM

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DevKit devices should operate on sandbox, you shouldn't need to activate your acct. Give me some time to look at this

rancid quartz Jan 28, 2026, 3:46 AM

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Ok

halcyon otter Jan 28, 2026, 4:04 AM

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Could you try restarting your s700 device and connect to the network again?

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I'm not sure why we believe the reader offline

rancid quartz Jan 28, 2026, 4:07 AM

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ok i switched to a new sandbox thinking maybe that was the proble -> This reader is not configured to operate offline.

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just restarting and resseting

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still same error

halcyon otter Jan 28, 2026, 4:09 AM

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please make sure the reader is registered to the right account that your app is using, for tmr_GXZBuQZR48P6zB its acct_1LdYAwK8SGfgbRnh

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hmm..

rancid quartz Jan 28, 2026, 4:10 AM

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nothing :/

halcyon otter Jan 28, 2026, 4:12 AM

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still the same error?

rancid quartz Jan 28, 2026, 4:12 AM

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Yeah

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under stripe connectivity for diagnositics on the reader is shows "failed to connect to stripe api" failed to connect to fleed managment

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failed, no network

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now its connected again let me try again

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same error:/

halcyon otter Jan 28, 2026, 4:15 AM

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I also noticed that acct_1LdYAwK8SGfgbRnh is not a sandbox account but our docs for DevKits says it only works for Sandboxes https://docs.stripe.com/terminal/features/apps-on-devices/build?terminal-sdk-platform=react-native#set-up-devkit

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are you using acct_1LdYAwK8SGfgbRnh in test mode?

rancid quartz Jan 28, 2026, 4:16 AM

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yeah I just placed it in a sandbox

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tmr_GXZKiQpM9F1O1O

halcyon otter Jan 28, 2026, 4:17 AM

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gotcha, i can verify that as well

meager yokeBOT Jan 28, 2026, 4:17 AM

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rancid quartz Jan 28, 2026, 4:18 AM

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thougts?

rough pelican Jan 28, 2026, 4:25 AM

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👋 taking over and catching up

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To clarify there are 3 steps on AppOnDevice

Setup: https://docs.stripe.com/terminal/features/apps-on-devices/overview
Discover and Connect: https://docs.stripe.com/terminal/features/apps-on-devices/build#discover-and-connect-a-reader
Collect Payment https://docs.stripe.com/terminal/features/apps-on-devices/build#collect-payments

In which method exactly do you get the error, and can you share the full stack trace, or a screenshot/screen recording?

rancid quartz Jan 28, 2026, 4:30 AM

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I used this sampe

https://github.com/stripe-samples/terminal-apps-on-devices

The error comes right as soon as i load that app and tries to find terminal

GitHub

GitHub - stripe-samples/terminal-apps-on-devices

Contribute to stripe-samples/terminal-apps-on-devices development by creating an account on GitHub.

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I fixed the connection token error thinking that was it unfortunately it was not

rough pelican Jan 28, 2026, 4:39 AM

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Put a line break here can let' see how e looks like: https://github.com/stripe-samples/terminal-apps-on-devices/blob/main/app/src/main/java/com/stripe/aod/sampleapp/network/ApiClient.kt#L57

GitHub

terminal-apps-on-devices/app/src/main/java/com/stripe/aod/sampleapp...

Contribute to stripe-samples/terminal-apps-on-devices development by creating an account on GitHub.

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You want to inspect e.response()?.errorBody()?.string()

rancid quartz Jan 28, 2026, 4:41 AM

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You want to see how my apiclient looks like

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?

rough pelican Jan 28, 2026, 4:42 AM

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I want to see how the e object looks like when it runs to that line

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I believe you got an exception on that line, based on the log in your video

rancid quartz Jan 28, 2026, 4:42 AM

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Ok 1 sec

rough pelican Jan 28, 2026, 4:47 AM

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And could you copy the logcat here as a text file?

rancid quartz Jan 28, 2026, 4:48 AM

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rough pelican Jan 28, 2026, 4:50 AM

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Hmm the log looks different, what did you change?

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Putting breakpoint should change the app behavior

rancid quartz Jan 28, 2026, 4:51 AM

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I will send it witout breakpoint

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rough pelican Jan 28, 2026, 4:52 AM

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Please copy the full text instead of a screenshot

rancid quartz Jan 28, 2026, 4:53 AM

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📎 message.txt

rough pelican Jan 28, 2026, 4:54 AM

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rancid quartz

Thank you. I see it's kinda short. Shouldn't it be longer as this video?

rancid quartz Jan 28, 2026, 4:55 AM

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From start of process to end

📎 message.txt

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fyi i have the s700devkit

rough pelican Jan 28, 2026, 4:59 AM

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I only see 4 lines. The video has a lot longer text :/

rancid quartz Jan 28, 2026, 4:59 AM

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i filtered it

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to -> EXCEPTIONs

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you want everything?

rough pelican Jan 28, 2026, 4:59 AM

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Yes, everything please, from when you start the app to when you got the issue

rancid quartz Jan 28, 2026, 5:00 AM

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📎 message.txt

rough pelican Jan 28, 2026, 5:00 AM

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For example in the video I see ConnectionTokenException

rancid quartz Jan 28, 2026, 5:00 AM

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fixed this -> ConnectionTokenException added wrong keys i was crossing my fingers that was the reason lol

rough pelican Jan 28, 2026, 5:02 AM

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So you used a correct key and the ConnectionTokenException disappeared?

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Then this is the newest log?

rancid quartz Jan 28, 2026, 5:02 AM

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yes

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yes

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have you ran into this issue before?

rough pelican Jan 28, 2026, 5:03 AM

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Nah but looking

rancid quartz Jan 28, 2026, 5:03 AM

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Invalid device_type: must be one of bbpos_wisepad3, stripe_m2, stripe_s700,
bbpos_chipper2x, bbpos_wisepos_e, verifone_P400, simulated_wisepos_e,
simulated_stripe_s700, or mobile_phone_reader

curious if its because i have a devkit and pullin the wrong code

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my code is all git sample nevered changed a thing yet

rough pelican Jan 28, 2026, 5:05 AM

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Where did you change the key btw?

rancid quartz Jan 28, 2026, 5:07 AM

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Render

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Used the deploy terminal sample they had

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https://github.com/stripe/example-terminal-backend

GitHub

GitHub - stripe/example-terminal-backend: A simple, easy-to-deploy ...

A simple, easy-to-deploy backend that you can use to run the Stripe Terminal example apps - stripe/example-terminal-backend

rough pelican Jan 28, 2026, 5:11 AM

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Sorry didn't get the last answer. How did you change the key?

rancid quartz Jan 28, 2026, 5:12 AM

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I moved it to a sandbox env then I went to render env and updated it to the sk_test and deployed it

rough pelican Jan 28, 2026, 5:14 AM

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Ah I guess on render.yaml file? Okie tks

rancid quartz Jan 28, 2026, 5:14 AM

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Yes

rough pelican Jan 28, 2026, 5:16 AM

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Yep okie but this is only backend. Which frontend app are you running? Or you are building yourself?

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The Example App inside Stripe Terminal Android SDK?

rancid quartz Jan 28, 2026, 5:16 AM

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https://github.com/stripe-samples/terminal-apps-on-devices

running this or trying to

GitHub

GitHub - stripe-samples/terminal-apps-on-devices

Contribute to stripe-samples/terminal-apps-on-devices development by creating an account on GitHub.

rough pelican Jan 28, 2026, 5:17 AM

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Oops sorry yes overlooked

rancid quartz Jan 28, 2026, 5:17 AM

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Yes

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Curious if the issue would replicate for you

rough pelican Jan 28, 2026, 5:19 AM

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No mine is working but I setup a while ago. It could depends on the reader

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Are you connecting the S700 to your Mac and enabled USB debugging?

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Share w me the output of

adb devices
adb shell dumpsys package com.stripe.reader | grep versionName

rancid quartz Jan 28, 2026, 5:20 AM

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I am connecting to PC and USB debugging is not I don’t think

rough pelican Jan 28, 2026, 5:21 AM

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adb should be enabled by default. Can you run 2 commands above?

rancid quartz Jan 28, 2026, 5:24 AM

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List of devices attached
d59e8b3 device
versionName=2.38.2.0

rough pelican Jan 28, 2026, 5:26 AM

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Ty. Can you go to Stripe Dashboard → Terminal → Devices → Select the S700 → Check for updates ?

rancid quartz Jan 28, 2026, 5:29 AM

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did a factory reset and its updating right now lets see

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1 of 7 updates maybe this could be it 😄

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nope same error :/

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should i redo the whole code or you think itll happen again?

rough pelican Jan 28, 2026, 5:33 AM

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Nah, let try this

adb logcat -s StripeReader:* | grep -i "device_type"

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Btw acct_1SuFkWElpE9g8O91 is your new Sandbox account, correct?

rancid quartz Jan 28, 2026, 5:35 AM

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rough pelican Btw `acct_1SuFkWElpE9g8O91` is your new Sandbox account, correct?

Yes

rough pelican Jan 28, 2026, 5:36 AM

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Why didn't you use the main account acct_1GO3lzInafRGkEYA btw?

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Because it's not sandbox?

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Gotchas!

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So the Sandbox account will need to be set into the AOD program. Your main account acct_1GO3lzInafRGkEYA is in, but your Sandbox account acct_1SuFkWElpE9g8O91 is not

rancid quartz Jan 28, 2026, 5:38 AM

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can i use main acc for devkit?

rough pelican Jan 28, 2026, 5:38 AM

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Nah it's not Sandbox 😓

rancid quartz Jan 28, 2026, 5:38 AM

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damn

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and how long does it take to get AOD on sandbox took months to get it on prod

rough pelican Jan 28, 2026, 5:39 AM

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So you want to write to the same Support case which has get your main account acct_1GO3lzInafRGkEYA into this program, to also get your Sandbox account acct_1SuFkWElpE9g8O91 into it

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Should be faster

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Sorry I can't touch account here. I wish I could

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Just tell the same thread that you had it on your main account, now you need to enable in a Sandbox account to develop

rancid quartz Jan 28, 2026, 5:41 AM

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you think thats it?

rough pelican Jan 28, 2026, 5:42 AM

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Hopefully. I know that's a hard requirement.

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You can reference to this Discord thread to accelerate your thread

rancid quartz Jan 28, 2026, 5:42 AM

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now if i have the s700 reader not dev then i can use that on prod and build my app from it?

rough pelican Jan 28, 2026, 5:45 AM

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You will need to pass review before able to install to the production s700 reader

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Production device has USB disabled

rancid quartz Jan 28, 2026, 5:45 AM

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lol ggs

rough pelican Jan 28, 2026, 5:46 AM

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Don't worry, I think the Sandbox account enable should be fast. Feel free to refer them to this thread as "dev team on Discord suggested it"

rancid quartz Jan 28, 2026, 6:06 AM

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@rough pelican -> Please be advised that you can't activate the Terminal via Sandbox as you can only activate it on a live account.

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stripe support is saying this

rough pelican Jan 28, 2026, 6:08 AM

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That's wrong. Let's point them exactly to this line https://docs.stripe.com/terminal/features/apps-on-devices/build?terminal-sdk-platform=react-native#set-up-devkit:~:text=Can only operate in sandboxes. and mentioned "dev team suggested to gate the merchant's sandbox account same as their main account"

#ozzy_code