#electrotrosko_best-practices
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- electrotrosko_docs, 1 hour ago, 7 messages
dense abyss
One mandate on one payment method should be sufficient. You can find more details about mandate here: https://docs.stripe.com/payments/ach-direct-debit#mandates
native osprey
Thanks a lot for answering. Will check it out
I thought that there could be legal implications if, for example, the customer intitially authorized the merchant to charge them for a subscription, and then they got (by mistake, etc) charged by some other product by the same merchant.
dense abyss
The mandate here is to collect the consent from the customers that the merchant will debit the funds from their bank account. The mandate text should be clear with this information. You can find the example mandate text in the doc shared above
native osprey
Ok, not sure if I'm misunderstanding something.
As per these texts, the customer is only authorizing us for a specified charge or set of charges. So that means we are commiting to ask for authorization for any other new subscriptions or charges.
Am I getting this right? As per that text, the mandate is only for a pre-arranged amount. This doesn't state that the merchant might create extra subscriptions or products afterwards. I am worried about the "charge automatically" ones, especially.
(I assume Rocket Rides there means "the platform")
The problem is that, after creating the setupintent, there is nothing on Stripe impeding that merchant (via the platform) creates extra subscriptions or charges using that payment method
Let me know if I am explaining this in a very convoluted way. I can try being more concise.
dense abyss
From a technical perspective, a single mandate for an ACH direct debit is sufficient.
However, your website should clearly explain how you intend to use the saved payment method and ensure that customers accept these terms.
This channel is only for technical integration questions, such as API-related inquiries. For details on mandate terms, I recommend double checking with Support at https://support.stripe.com/contact.
native osprey
Ok, I understand. Thanks for replying, anyway.
I do have another question, maybe you can answer.
Is there a way that subscriptions can remain incomplete for longer than 24 hours? As we might need to ask customers for a mandate before starting those, they might take more than 24 hours to authorize.
I created subscriptions as default_incomplete. Is there a way they can remain this way for longer than 24 hours?
dense abyss
The initial subscription has a 23-hour payment window: https://docs.stripe.com/billing/subscriptions/overview#handle-the-invoice. I'm afraid this can't be extended.
The recommended integration is to only create the subscription when the customer is present to collect the payment method details and mandate.
native osprey
The initial subscription has a 23-hour payment window: https://docs.stripe.com/b...
Ok. Thanks a lot for answering!