#bat_identity-sandbox
lone surgeBOT
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muted edge
Hi there 👋 just to make sure we're aligned, are you referring to testing the upload modal involved with collecting documents for verification with our identity verification?
rapid bronze
this one
muted edge
Do you have the ID of the associated Verification Session?
rapid bronze
yes hold on let me grab that
vs_1SsQJj03HIrUdJ74U4t3iwfj
i just did that and returned me a failure
muted edge
Thank you! Taking a closer look
rapid bronze
does that work for you if you try? I was working fine until the day before yesterday and stopped working yesterday
muted edge
Oh, that's important context. It will take me a while to set up a test, but knowing this broke recently I'm first going to look and see if this was flagged recently by anyone else.
rapid bronze
it is possible that one of my colleagues flagged it recently because it is causing a lot of issues in our org workflow
muted edge
Think I found that thread internally, though it also said it broke last week, several weeks ago. So I'm still fuzzy on the timeline of impact.
Do you have the ID of a session where this did work that you can share?
rapid bronze
So, that is a different issue, the prod identity broke last week which was about React Native SDK
this is about the Identity Verification on Web via Test Mode
so the Test Mode stopped workign the day before yesterday and we did not make any releases in this timeline
vs_1SriMC03HIrUdJ74onbRvAh3
this is the session ID from test mode that worked
muted edge
so the Test Mode stopped workign the day before yesterday and we did not make an...
Did it start working in between those times? The thread internally, which I handled, was about testing the web modal.
rapid bronze
it did not start working in between
muted edge
So it's been broken all month?
rapid bronze
No it has been broken since Jan 20
and when i simulate success on that web modal it still fails with name mismatch error
muted edge
Okay, what I'm going to do is work on setting up what I need to try to reproduce this in my account. Once I'm able to confirm that, I'll work on filing a bug with the appropriate team.
rapid bronze
thank you
lone surgeBOT
eager lily
bat_identity-sandbox
@rapid bronze I recommend you reach out to our support team directly at https://support.stripe.com/contact so they can investigate and keep you updated. @muted edge will work on a reproduction and flag in advance to the product team if needed
rapid bronze
thank you I will reach out to them
eager lily
Thanks a lot!
rapid bronze
meanwhile could you let me know if you could reproduce this. I need to report to my manager