#_unexpected
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lunar narwhal
sub_1SnDypGhgCRyoVoaqdq44LeM
magic barn
while upgarding subscriptions the trial data is not preserved
and can you clairfy what you were expectig to happen instead?
lunar narwhal
If I have 5 days trial remaining and I upgrade the subscription, I expected the upgraded subscription also to have 5 days trail remaining.
magic barn
got it, looking into this.
lunar narwhal
thanks
magic barn
have you seen this, that let you configure the trial behavior?
https://docs.stripe.com/api/customer_portal/configurations/create#create_portal_configuration-features-subscription_update-trial_update_behavior
lunar narwhal
yes, I have already updated the portal config:
"subscription_update": {
"billing_cycle_anchor": "unchanged",
"default_allowed_updates": ["price"],
"enabled": true,
"proration_behavior": "none",
"schedule_at_period_end": {
"conditions": []
},
"trial_update_behavior": "continue_trial"
}
this is the response while retrieving config for the portal
clever terrace
Hey, taking over here – catching up
clever terrace
sub_1SnDypGhgCRyoVoaqdq44LeM
I don't see any updates made on this subscription?
lunar narwhal
I did not proceed with the update since the UI showed billing date as today even if the current trial period is upto 9th Jan.
clever terrace
Can you share the bps_xxx ID for the portal session?
Also, a screenshot of the UI you're referring to
lunar narwhal
lunar narwhal
Can you share the `bps_xxx` ID for the portal session?
where can I get this from?
clever terrace
where can I get this from?
Are you creating the session via the API?
lunar narwhal
ah yes using stripe package
clever terrace
Then in the response there'll be a bps_xxx ID
I suspect that this might be just a UI bug and the date is wrong, given that 'amount due today' is 0 which implies the trial is still active. Given that this is test mode, can you just try and do the upgrade and let's see what happens?
lunar narwhal
looks like it is working now, it was not prev.
Sorry for wasting your time.
and thanks for the support.
clever terrace
Everything working as needed?