dr-bright_error

[warped loom]

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1448842507294212180

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

[brave mango]

Hello! I just want to acknowledge the question. I'm working on some other threads but will get to you as soon as I can. In the meantime, could you share your website where Apple Pay should be shown? and Where did you see "Something went wrong. Unable to show Apple Pay. Please choose a different payment method and try again" this message?

[desert inlet]

https://kayzhair.com/
The user got the error message when she tried to make payment for one of the services there

[brave mango]

Do you have a screenshot of the error message that your user saw?

[desert inlet]

yes

[brave mango]

thank you, give me awhile to test

[desert inlet]

okay

[brave mango]

I am not seeing the Apple Pay option for your website on desktop view, and I do see the same error on a mobile device.
You mentioned that the website is built with WordPress and plugin, so are you able to edit your frontend's code? If so, you might want to check if your Apple Pay integration has met the web integration considerations here: https://docs.stripe.com/apple-pay?platform=web#web-integration-considerations

[brave mango]

Another thing I would check is if the Payment Method Domain for Latepoint is setup correctly. I saw that the payments in your Stripe account are creating by Latepoint as Direct Charges.
When Stripe Connect is involved, we ask the Platform to register the payment method domain for their connected account: https://docs.stripe.com/payments/payment-methods/pmd-registration?dashboard-or-api=dashboard#register-your-domain-while-using-connect
But when I look up the Payment Method Domain (pmd_1SAqjhFWhEEJvPkSkfHC8A0j) in your Stripe account for Latepoint appears to be added through your own Dashboard

[desert inlet]

yes i added the domain myself, even when i added it to stripe as a domain, it just said enabled, it didn't give me the apple-developer-merchant-id-domain-association file, is that normal?

[brave mango]

yes that's normal

merchants no longer need to host the files

[desert inlet]

okay do i then need to configure ios certificate

[brave mango]

not necessary

[desert inlet]

i am actually new to all of this

[brave mango]

all good, we're happy to help. The instructions you need to follow for Apple Pay in web integration is here; https://docs.stripe.com/apple-pay?platform=web#web-integration-considerations

You can use it as a checklist to ensure Apple Pay is setup properly

[desert inlet]

as regarding this, I've tried to make some changes on the frontend, can you please reopen it, i am not using a mac, I'd have tried opening it and see if the apple pay button will display

[brave mango]

I am still not seeing Apple Pay in the web

[desert inlet]

oh

I actually have two options of stripe on my latepoint payment settings, should i try the other one which isnt stripe conect

[brave mango]

I am not sure because that's not a surfaced owned by Stripe. You will need to contact WordPress support about this