#-cypher_pm-additional-authentication

1 messages · Page 1 of 1 (latest)

severe sirenBOT
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frigid abyss
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This is a customer.created event. What are you attempting do to with the Payment Intents API? Can you share a request?

untold nacelle
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basically user should be able to pay first time for a subscription

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and not a single payment intnet is succeeding

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we have all logs, until invoice failed, if you could tell me which event is most prone to issues, i can get the logs and request id of it

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using card, paypal, amazon pay, all should be setup properly

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user are international, paying in usd

frigid abyss
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If you could provide a payment intent ID or request ID that would help

untold nacelle
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thats the last payment intent creation "evt_3SWwjDD5euO8UD6n0QTiodpZ"

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and the last of it is this event "evt_3SWwjDD5euO8UD6n0QTiodpZ"

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we dont even get a failed intent event im seeing now

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thats the lastest invoice fail event "evt_1SWwjID5euO8UD6n34mIpZCr"

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i dont know, i get the 3ds iframe, when i try it myself, maybe i have to make an setupintent?

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but from what i understood setupintents, are not for my use case, more like free trials

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so i dont really know, and its getting a little frustrating, seeing and people messaging, that they cant checkout evne though they would like to - thank you very much for the attention and help to this

frigid abyss
untold nacelle
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yes im on on the event chain log

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it says requires action

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but i get two requires action events somehow as shown in the screenshot

frigid abyss
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Yes, this means the customer needs to do some additional action to authenticate the purchase.

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In this case, they are using a PayPal payment method

untold nacelle
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alright, so what can be the reason the 3ds ifram, or paypal or amazon pay fails

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as they already get to this event

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is it automatic tax

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do i need to attach pm

frigid abyss
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Nope

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Well that would be a good idea

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but that isn't the core problem

untold nacelle
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do i need to catpure any addtional information via elements

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from the customer

frigid abyss
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I don't see any logs that the Customer completed the transaction

untold nacelle
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or is it the "default_incomplete" or capture mode

untold nacelle
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its not possible for them currently, even tho they complete 3ds

frigid abyss
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3DS is not involved here

untold nacelle
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the last time the flow worked, was 15th of october, like over a month ago

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same payment intents setup + custom ui

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but i think the eventchain looked a little different

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is it maybe how i am creating the customer object?

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and i really tried, all apis, and modes, hosted / custom ui, intents, checkout sessions

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nothing seems to work, but the users want to checkout and cant

frigid abyss
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What was changed?

untold nacelle
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to be reall honest, i dont know fully, it should be the same setup as it is now

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paymentintents api, with our webhook handling most events

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and custom ui with payment element

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i see the customers getting populated in my db

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like customer ids

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but none of them can complete the checkout

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now i know another thing thats differetn i think, we also have amazon pay and paypal now, additionally to card and link

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this one was the last successful one "req_H5wmFpLOVK7P8j"

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the modal does load, the customer gets created, when the payment modal loads and opens

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then they input their payment method, and confirm payment in the modal

frigid abyss
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Wait are you doing all this inside a modal? Because many of those other methods that require additional authentication take place in a modal

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It could be overlapping

untold nacelle
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yes its pricing plan modal - user chooses plan /yearly/monthly - payment modal opens(customer creation) - user puts in mehtod in the payment modal

untold nacelle
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because i checked it should not be overlapping

frigid abyss
untold nacelle
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i know, we tried that already, what implications could it be, because i tested bascially in local dev with real cards, to see if it works

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can that have some complications where it shows me it works, or are there like common pittfalls why this flow fails if 3ds iframe opens

frigid abyss
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Okay it seems like the issue may be with other Payment Methods that require additional authentication

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So you may need to test with PayPal and AmazonPay

untold nacelle
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so just do card for now

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because [card] give google pay and apple pay right

frigid abyss
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Apple/Google are just wrappers around the card payment method. AmazonPay and PayPal are different payment methods

untold nacelle
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got it, i think that could actually be it

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becuase last successful ones only had card and link

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and link method is like safe or also to deactivate

frigid abyss
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Yeah I think there is something with the UI that is unique to those other payment methods that require additional separate authentication.

Like for AmazonPay, we route to Amazon so the Customer can sign into their Amazon account.

untold nacelle
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yes that actually works, so it redirects to paypal and amazon pay

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but it can probably still silently fail somewhere even though they get redirected right

frigid abyss
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I'm not seeing any redirect which is what happens when a Customer completes the AmazonPay process. We normally see a request in our logs that is the Payment Method sending the Customer back to Stripe and then we redirect them back to your site.

But, for your recent attempts, I don't see any redirect which looks (to me) like the Customer was not able to complete the payment flow.

untold nacelle
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yes that makes sense, and for card theres no like complicated additional authentication

frigid abyss
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Right

untold nacelle
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it should work with my modal setup, also sorry for taking so long, but for additional fields

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i also collect country

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is that right? like in the payment modal

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this is my payment modal

image.png
frigid abyss
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Do you mean in addition to what the Payment Element is collecting?

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That looks like it's all the Payment Element. That will dynamically collect the necessary information to maximize authorization

untold nacelle
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so it looks fine, alright sounds good, i will just try with only using card again

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and link or just card

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my bad just want to get it right

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does link have any additional auth

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its interesting, i disabled amazon pay and paypal, but it still shows up

image.png
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do i need to deactivate them in stripe dashboard aswell

frigid abyss
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Where did you disable them?

untold nacelle
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in the payment intents api config

# 
      payment_settings: {
        payment_method_types: ['card', 'link'],
        save_default_payment_method: 'on_subscription',
      }, ```
frigid abyss
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But you are using deferred intents, right? So you would need to also exlcude them in your Javascript

untold nacelle
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true

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it was still in frontend

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im removing them right now

frigid abyss
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Yeah, deferred intents allow for more flexibility but you need to take care that your Payment Intents and your Javascript are in sync

untold nacelle
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alright thank you very much, yeah i need to check that, because im still getting

image.png
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but this is probably the main issue

untold nacelle
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thank you very much i really think this should be the issue

frigid abyss
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Happy to help

untold nacelle
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yeyeeeess

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now it looks good

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thank you sooo much

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this should be it

frigid abyss
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Great! 🎉

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Happy to shed what 💡 I can 🙂