#piyushjain_api

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slate crescentBOT
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vale bridge
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i have tried to enable it but On option is not comming

eager crystal
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I am seeing "Off by default" on your screenshot

vale bridge
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in dropdown. on by default is disable

eager crystal
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That's probably because of "Action required". If you click on that what does it tell you?

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Is this your Platform Dashboard? On Livemode?

vale bridge
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Platform dashboard Test mode

eager crystal
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I see. Do you just want to test TWINT? You can just create a Sandbox Account based off your Platform account first, then create its Connected Account, then try to enable TWINT in that pair

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Otherwise, you would need to enable TWINT on your main account in the first place

vale bridge
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2 days back I enabled Twint on my platform Account, and then i am trying to enable it for connected account.

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i have anable TWINT on my main account

slate crescentBOT
honest moon
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๐Ÿ‘‹ taking over for my colleague. Let me catch up.

vale bridge
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this is my main account (platform account)

honest moon
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what type of charges are you using? Direct or Destination?

vale bridge
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direct.

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connected account are STANDARD

honest moon
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then this is not where you should be enabling TWINT for it to work for your connected accounts

vale bridge
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see here i enable Twint in main account.. but when i open on connected accoumt payment method. in that i am not able enable it

honest moon
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exactly

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you need to click on this

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then on

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sorry I wasn't aware of that, TWINT can only be enabled by the Standard Accounts themselves

vale bridge
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you mean from connected account only i can enable for them ?

honest moon
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they would have to do it themselves

vale bridge
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this screenshot is from my one of my connected account.

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should my connected account holder enable it from first default or 2nd default link ?

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can you please confirm TWINT payments can be tested on testmode ?

honest moon
vale bridge
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2nd PMC is platfrom pmc , and first one it connected account default one.

vale bridge
honest moon
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so you need to add it to the 2nd PMC

vale bridge
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this is what comming when i click on 2nd one

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TapGo is platform name

honest moon
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on your platform PMC you need to allow customizations

vale bridge
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already enable from platform PMC

honest moon
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what's your platform's account ID?

slate crescentBOT
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Hello @vale bridge, we have sent you a direct message, please check it at https://discord.com/channels/@me/1441344034659373148

  • ๐Ÿ”— The message has instructions on how to grant read and write access to your Stripe Dashboard for our Developer Support team, in order to help you more effectively.
vale bridge
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acct_1RQS8RBF3uwO7ffB

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ohoo

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i got the issue

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this connected account is managing by different platform