#harun-_unexpected
weary nicheBOT
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- harun_terminal-offline, 12 hours ago, 35 messages
- harun-_unexpected, 17 hours ago, 6 messages
thorny lichen
hi there!
gray flame
Hey
My previous thread was closed by you guys. Can you please refer to this thread
So I'm facing a problem in FORCE_OFFLINE mode integrating the Stripe terminal SDK where the Android POS device goes offline for a long period of time and the connection token getting expired
thorny lichen
looking into this
gray flame
There are the files related to the TokenProvider and PaymentPreference at @shy turret was asking me about
thorny lichen
do you get the error when trying to process the payments while offline, or the error happens once the devices goes back online and try to send the stored payments to Stripe?
gray flame
do you get the error when trying to process the payments while offline, or the e...
Both are happening, the problem is it is unexpected and the customer operations are at halt after this happened
What we noticed most of the time is, when the system is idle for a long time, this happens
thorny lichen
while you are offline, did you somehow change the connectionToken? because you should keep using the last valid connectionToken while offline.
gray flame
Yeah correct, we are using the cached connection token, but it is getting expired unexpectedly while the device is in offiline
The Intergration have no control over changing or modifying the connection token
thorny lichen
and when the device goes back online, do you fetch a new token as shown here? https://docs.stripe.com/terminal/features/operate-offline/overview?reader-type=bluetooth#forward-stored-payments-when-online
gray flame
Yes, we do that
Once the device comes back online and the SDK fetches the connection token, everything works normally
thorny lichen
then I'm confused. when exactly do you get the error "CONNECTION_TOKEN_PROVIDER_ERROR_WHILE_FORWARDING"?
gray flame
In this specific case, I'll help you with the timelines,
- POS were doing offline payments. Every payment went successfully.
- POS was not operational(idle) for a very long time.(6 to 8 hours)
- When the user again started using the system, we got a log saying that CONNECTION_TOKEN_PROVIDER_ERROR_WHILE_FORWARDING.
Please let me know if that helps
thorny lichen
so there's no issue with offline payments? the actual issue is that after a long idle time, payments fail with CONNECTION_TOKEN_PROVIDER_ERROR_WHILE_FORWARDING?
weary nicheBOT