#iamtayyab_api

1 messages ¡ Page 1 of 1 (latest)

golden oceanBOT
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clear jasper
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hi there, looking into this now

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do you have a customer ID for a customer you've noticed this on? for example, cus_1234

teal compass
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yes: cus_TPpvKZik7IlS2T

clear jasper
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yeah, I'm only seeing a single payment for that customer for $99. is the $198 you're seeing in the dashboard someplace?

teal compass
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yes, in the stripe dashboard - customers -> profile

clear jasper
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interesting. I'm not sure how that number is calculated. to be honest we're not super familiar with the dashboard in this channel. I can confirm that you don't appear to be double-charging this customer, but to figure out why that $198 is appearing there, I think you'll need to reach out to main support https://support.stripe.com/?contact=true

teal compass
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Alright, Thank you for your help!

clear jasper
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you're welcome, sorry I couldn't be of more assistance

teal compass