#shivam-singla_bacs-mandate

1 messages ¡ Page 1 of 1 (latest)

wary dustBOT
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real cedar
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Hi there,
looking into this, but at first glance it looks like that the mandate was refused by the bank.

olive scaffold
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Yeah, we know that but it should have went through and should haven't been refused by the bank. It was our account we didn't ask bank to cancel it. Why did the bank cancel there, is their anything fundamental missing here?

real cedar
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You would need to ask the bank this. We only process their information.

olive scaffold
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Also, we created a payment_intent before the mandate actually went active, do u see any concerns regarding that?

real cedar
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If payment intent is created without the mandate being active, the payment intent might be refused by the bank (if the mandate is still not active when processed by the bank)

olive scaffold
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but stripe will not process that intent until some action happens on the mandate, because the intent is awating mandate.

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We got this error when the mandate was refused on the payment intent.

"This PaymentIntent was awaiting a mandate, but the mandate was refused by the customer or their bank. Try again with a different payment method"

But what we actually wanna know is,

Can we create a PaymentIntent before the mandate is in active state without any issues at later stages?

real cedar
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Technically it is possible to create the payment intent without confirming directly. Confirming would make Stripe to process it and you would likely run into the issue I described.

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But it's not something we recommend.

olive scaffold
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" the issue I described. "
Which issue are we talking about?

real cedar
olive scaffold
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Can u share the documentation regarding that?

real cedar