#abdurrehman_api
tranquil vergeBOT
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neon hemlock
i am getting this
what i am doing is creating products via stripe dashboard or via apis.but still in both cases prices are not being found.whats the issue here?
balmy owl
Can you share the price Id here (copy/past please)
neon hemlock
yeah
price_1SNtd5LJvFJRUH9cro1ogUMW
interesting its created via dashboard UI and still i am facing this issue
price_1SNtLyQ5C8eaQalKNbpcz2eA
can you share whats the actual issue here?
balmy owl
price_1SNtd5LJvFJRUH9cro1ogUMW
This price was created by this Account acct_1SNtcXLJvFJRUH9c (which is different from the account in your screenshot)
consider change to that one and you should see the price
neon hemlock
ok
no this price_1SNtd5LJvFJRUH9cro1ogUMW was created by this account acct_1RGxF0PqwSINQbc3
balmy owl
Can you do another test and share the creation request Id please ?
neon hemlock
i am creating test connected account, test products and test prices from UI but still i am getting same error
balmy owl
no this price_1SNtd5LJvFJRUH9cro1ogUMW was created by this account acct_1RGxF0Pq...
That's not what our records indicates
neon hemlock
ok there can be some id mistake happening via API but why i am facing this same issue via UI?
balmy owl
Can you do the test again from scratch and provide a screen recording of the flow you are doing (creating the price, opening the price id with the same account but it's not found)
balmy owl
Ok I see the issue you are referring to, the link is missing the connected account path
As this is a dashboard issue, I invite you to write in to Stripe Support at https://support.stripe.com/contact and make sure to attach this video in your email
in order to investigate further and fix it
neon hemlock
Ok I see the issue you are referring to, the link is missing the connected accou...
i think its not about link about price obj referring to the id not being found
what do you say?
can u share the email id as i cant see that over that page.its bot again there
balmy owl
No. The price is created in the Connected Account, bu the link you are getting is accessing the price as the platform Account and not the connected account
balmy owl
can u share the email id as i cant see that over that page.its bot again there
The only path is via that page