caderann_error | Stripe Developers | Page 1

worn pecanBOT Oct 27, 2025, 8:46 AM

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chilly halo Oct 27, 2025, 8:47 AM

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hi there!

icy otter Oct 27, 2025, 8:49 AM

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Hello!

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can you please check on the above and guide us to the solution for this? its only failing for a specific connected account, we've confirmed the payment method settings on their dashboard and twint is setup correctly.

chilly halo Oct 27, 2025, 8:52 AM

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so all TWINT payment are failling for one specific conneced account?

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can you share a PaymentIntent ID (pi_xxx) for a succeeded TWINT payment made from a different connected account so I can compare the two?

icy otter Oct 27, 2025, 8:53 AM

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okay, please allow me 5 minutes while i check that

worn pecanBOT Oct 27, 2025, 8:58 AM

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wise quartz Oct 27, 2025, 8:58 AM

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Hey, taking over here.

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Checking the failure request I dyou've shared: req_h0xrrb5aJslKB9

wise quartz Oct 27, 2025, 9:44 AM

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icy otter okay, please allow me 5 minutes while i check that

Have you got any update on this between ?

icy otter Oct 27, 2025, 9:54 AM

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Hey @wise quartz

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here is the payment intent ID for a succeeeded payment
pi_3SMmh7CWmgn7yrNC16KtkgeI

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https://dashboard.stripe.com/acct_1GDPndJ7XeRxWFUI/connect/view-as/acct_1S30IwCWmgn7yrNC/payments/pi_3SMmh7CWmgn7yrNC16KtkgeI

wise quartz Oct 27, 2025, 9:55 AM

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Thanks for sharing checking...

worn pecanBOT Oct 27, 2025, 9:56 AM

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wise quartz Oct 27, 2025, 9:56 AM

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icy otter here is the payment intent ID for a succeeeded payment `pi_3SMmh7CWmgn7yrNC16Ktk...

This was done via Web Stripe PaymentElement and not RN PaymentSheet

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In test mode are you able to test Twint in your integration?
https://github.com/stripe/stripe-react-native/blob/master/example/src/screens/PaymentsUICompleteScreen.tsx

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I wasn't able to reproduce so far

icy otter Oct 27, 2025, 9:57 AM

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let me check

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we found a paymentIntent in live mode which was done via RN PaymentSheet:
https://dashboard.stripe.com/acct_1GDPndJ7XeRxWFUI/connect/view-as/acct_1QKSVJDcAoT3ceOt/payments/pi_3SMlyNDcAoT3ceOt0UUrr8zl

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

wise quartz Oct 27, 2025, 10:06 AM

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Well after checking further the failed PaymentIntent pi_3SMlv4EKtAIFwf390Q8ycjW8, this seems like the original decline was outside of Stripe

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While this channel is for technical integration issue, we don't know much about declines (your code seems fine)

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So I invite you to reach out to Stripe Support http://support.stripe.com/contact

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In order to know more about the decline reason

icy otter Oct 27, 2025, 10:08 AM

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okay, I'll get in touch with support

#caderann_error