antoineb_api | Stripe Developers | Page 1

ancient flickerBOT Oct 22, 2025, 4:50 PM

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antoineb_api, 2 days ago, 4 messages

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jaunty root Oct 22, 2025, 5:04 PM

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Let me take a look.

tiny moon Oct 22, 2025, 5:06 PM

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thanks!

jaunty root Oct 22, 2025, 5:11 PM

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Looking at req_y9JMK6e3KL1iBC, mandate_data is provided. However, it's not provided for req_P4gNv3yfZFrYLH which is why the error is being returned.

tiny moon Oct 22, 2025, 5:12 PM

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but is it something that is provided by the stripe SDK or should we manually provide it?

jaunty root Oct 22, 2025, 5:12 PM

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Looking into it.

ancient flickerBOT Oct 22, 2025, 5:18 PM

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tiny moon Oct 22, 2025, 5:19 PM

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hello synthrider 🙂

summer island Oct 22, 2025, 5:27 PM

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hey there, just stepping in to take over for my teammate who needs to step away

tiny moon Oct 22, 2025, 5:27 PM

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ok!

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I was also researching and it seems we didn't have to provide that parameter in the first request, is was provided by stripeJS (mandate_data).
In the second request, it seems stripe sdk just stopped sending it. Is this a bug?

summer island Oct 22, 2025, 5:30 PM

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Trying to figure this out.

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Can you please share your Elements/Stripe.js initialization code snippets? And also the confirmation code?

tiny moon Oct 22, 2025, 5:38 PM

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sorry, I don't have access to it right now, I'd have to ask a front dev to do it

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can I send it tomorrow?

summer island Oct 22, 2025, 5:40 PM

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From what I can see, it lookings like you're calling confirmPaypalPayment() (ref) rather than confirmPayment using payment element or Express Checkout Element. Is that right?

tiny moon Oct 22, 2025, 5:41 PM

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indeed

summer island Oct 22, 2025, 5:41 PM

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tiny moon sorry, I don't have access to it right now, I'd have to ask a front dev to do it

ah, ok. Yes you can ask again once you have access to this, but you might want to open a support case so we can work on investigating: https://support.stripe.com/contact

tiny moon Oct 22, 2025, 5:42 PM

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ok thank you.

I found the code that trigger the confirmation:

onSuccess: async (result: CreatePaymentIntentMutationResult) => {
const { client_secret: clientSecret } = result;
stripeRequest(
() =>
stripe.confirmPayPalPayment(clientSecret, {
return_url: returnUrl,
payment_method: payPalData?.payPalPaymentMethodId ? payPalData.payPalPaymentMethodId : {},
}),
({ paymentIntent, error }) => {
captureEvent({
message: 'PayPal Tracking: Promise of payment intent',
level: 'info',
extra: { hasPaymentIntent: !!paymentIntent, error },
});
setPaymentInfos({
stripePaymentMethodId: getPaymentMethodId(paymentIntent),
stripePaymentIntentId: paymentIntent?.id,
preauthorizationSkipped: !!potentialValidation.skipPreauthorization,
});
createPotential({
hasMembership,
config,
shouldSendPrices: !isCleaning,
});
},

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so yes, I don't use PaymentElement (not yet, but we're migrating)

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is it something linked to the fact that we don't use payment element you think?

summer island Oct 22, 2025, 5:45 PM

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Possibly, though it does not appear that you were using it before (for the example success) either

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Is this intermittent, or always failing for you?

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And do you have a sense of when the errors started?

tiny moon Oct 22, 2025, 5:46 PM

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it started the 8th of october

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yeah, we never used PaymentElement, so it does not explain wwhy it started failing

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it is now always failing. it started the 8th of october

summer island Oct 22, 2025, 5:49 PM

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Ok thanks, looking into this more

summer island Oct 22, 2025, 6:20 PM

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(still looking at this, digging into some logs)

tiny moon Oct 22, 2025, 6:49 PM

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okay, thanks

ancient flickerBOT Oct 22, 2025, 6:50 PM

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ancient flickerBOT Oct 22, 2025, 7:45 PM

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summer island Oct 22, 2025, 7:55 PM

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Hey just a quick update that we do think something went wrong here around that time and we're investigating.

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You may receive some outreach from Stripe about this and it could take some time to resolve

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But thank you for raising this!

tiny moon Oct 22, 2025, 8:00 PM

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thanks a lot for your time and involvment!!! 🙂

ancient flickerBOT Oct 22, 2025, 8:46 PM

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summer island Oct 22, 2025, 9:00 PM

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I see you're offline now, but if you don't receive information about this please use the link I will have our bot send you to open a case for us to respond via email as we work through this.

#antoineb_api