#donna_account-onboarding
muted furnaceBOT
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remote maple
Hi there
This is different in sandbox/test mode than production -- in production the information is validated against a third party.
In test mode there are certain entries/selections that will result in a successful identity verification and certain that won't.
timber ridge
Got it. Another quick question, is it mandatory that the proof of liveness documents should be uploaded for enabling a payout or is there a scenario where the payout is enabled for the connected account without any proof liveness document.
remote maple
You are specifically using Stripe Identity for additional verifications here?
Overall you can see the minimum requirements at https://docs.stripe.com/connect/required-verification-information
muted furnaceBOT
timber ridge
Something similar, this is what is happening now, we are creating custom kyc forms for our user in our app to get a payout. Everything till here is done well except it asks for Verify the user's identity. This happens for all the created account users. From the document which you shared, it given that when Stripe cannot verify the individuals, then it asks for the proof of liveness. So I'm wondering what prompts Stripe to go for a identity check. This is a sample kyc form details which we use: individual[first_name]:Zel
individual[last_name]:Ma
individual[email]:zelma2728@tiffincrane.com
individual[address][country]:CA
tos_acceptance[date]:1734298347
tos_acceptance[ip]:203.0.113.1
external_account[object]:bank_account
external_account[country]:CA
external_account[currency]:CAD
external_account[routing_number]:11000-000
external_account[account_number]:000123456789
individual[phone]:+15198500000
individual[dob][day]:04
individual[dob][month]:12
individual[dob][year]:1991
individual[address][line1]:11111 Some Address
individual[address][city]:London
individual[address][state]:ON
individual[address][postal_code]:N6HG 0W3
individual[address][country]:CA
business_profile[url]:www.neigbor.com
business_profile[mcc]:7299
business_profile[product_description]:Offers residential, handyman, and mainten
individual[relationship][title]:helper for somebody
Will you be able to tell me why the Stripe would prompt the user to have theie identify verfied with this info.
eager wren
donna_account-onboarding
"proof of liveness" is not a common thing and doesn't happen in the US as far as I know. IT's something for Singapore/other countries.
What you need to do here is look at the Account after verification is done. The requirements property would tell you exactly what is or isn't working and what extra information is needed
timber ridge
I got it. I'm just trying to understand in general, why would stripe require a proof of liveness. Is it because there is any mismatch in information. I see the requirement asrequirements": {
"alternatives": [
{
"alternative_fields_due": [
"verification.additional_document",
"verification.document"
],
"original_fields_due": [
"verification.proof_of_liveness"
]
}
],
"currently_due": [
"verification.proof_of_liveness"
],
eager wren
I explained that proof of liveness is specific to certain countries. Are you launching outside of the US?
timber ridge
I explained that proof of liveness is specific to certain countries. Are you lau...
We are launching it in Canada. Is that the Stripe behavior outside US? And if suppose in US, we get the proof of liveness, why would that be? Just wanted to know if we are missing anything in the custom kyc form that triggers stripe for the proof of verification?
eager wren
This does not happen in the US or Canada
At least I've never seen it in those countries. Usually proof of liveness is for countries where the government requires you to go to a specific website to prove your identity.
are you seeing it in the US on a US account in Test mode?
timber ridge
Yes, I see it in test mode. I'm using Stripe sandbox as of now and both US and Canada will have the same sandbox environment.
eager wren
Gotcha, then when that happens you have to use an AccountLink and send them to our Connect onboarding UI really. I didn't know we supported this
timber ridge
Yes, this is what we are doing now, we are sending the onboarding link to upload of proof of liveness. I feel most of the users would not like this behavior where they have to go from the app page to a browser page to complete this. Is there anything that I can do to eliminate this identity check in order to make the connected user enabled for a payout.
eager wren
This is ntot something that will happen to most users, but no there's nothing you can do to avoid this when it happens in production
timber ridge
Thanks again!
muted furnaceBOT