santhosh-kumar-r_api

[dense fiber]

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[ocean robin]

hey there! looking into your question now

disconnections like this are expected to happen sometimes, so your app should be set up to handle these using the steps documented here: https://docs.stripe.com/terminal/payments/connect-reader?terminal-sdk-platform=android&reader-type=usb#handle-disconnects

you should also ensure that you set autoReconnectOnUnexpectedDisconnect to true
https://docs.stripe.com/terminal/payments/connect-reader?terminal-sdk-platform=android&reader-type=usb#connect-reader

and since you're using a USB connection, you may need to unplug it and reconnect

[blazing grail]

we already added this

[blazing grail]

i think it is not suitable for our client business. It is a power bank sharing platform.

how can we unplug after 5-6 hrs or if there is a issue.

[blazing grail]

cannt we reconnect without unplug?

[blazing grail]

We are using react-native. can you help with that ?

[calm brook]

hi there, taking over for my colleague, give me some time to catch up

for React Native, you should be able to automatically handle reader disconnects using the code here https://docs.stripe.com/terminal/payments/connect-reader?terminal-sdk-platform=react-native&reader-type=usb#handle-disconnects
this will also give you a DisconnectReason which will help you identify why the reader disconnected

[blazing grail]

we did this already.
but still it is not connecting.
how much time will it take ?

const params: any = {
reader,
autoReconnectOnUnexpectedDisconnect: true,
locationId,
};

const {error, reader: connected} = await connectReader(
  params,
  discoveryMethod,
);

We already contacted the support. They said that you can call connectReader again.
so we implemented periodic check to status of reader.
We got this error.
"USB unexpectedly disconnected during operation"

in What cases , this error will happen ?

[calm brook]

are you logging out the DisconnectReason? that might help you debug this https://stripe.dev/stripe-terminal-react-native/api-reference/types/Reader.DisconnectReason.html

[blazing grail]

"USB unexpectedly disconnected during operation"
based on above error , it might be "usbDisconnected"

[calm brook]

that's possible but I wanted to make sure. if that's the case, it could be a faulty USB cable. also make sure that you're using a USB 2.0 type cable

[blazing grail]

This is for one cabinet but we are also facing pos disconnect issue in all cabinets even though we added auto-reconnect: true.

[blazing grail]

do i need to add this in callbacks or retreivng the reader data and extract the disconnectrReason ?

[calm brook]

it will be in onDidDisconnect callback

[blazing grail]

yes. i added too.

let me check if any logs

[blazing grail]

unfortunately i think it was not recorded in that.
but we are getting logs for
onDidChangeConnectionStatus "not connected"

onDidChangeConnectionStatus "connecting"
etc.

so if we add autoReconnect: true, we dont need to manually disconnect and reconnect.
just confirming

[calm brook]

that should be the case, yes. if you still are having problems after that, I would recommend making sure you're following the recommendations at the top of this doc for SDK version and ensuring you're using the correct type of USB cable

[blazing grail]

can we reproduce this automatic disconnect behaviour in simulate reader ?

[calm brook]

I don't believe so, no. let me see if I can find anything about that