#tobewisebeforeiamold_unexpected
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ember shard
hi there 👋 give me awhile to catch up!
Do you have the request ID that errored when you create the payment method?
I also just want to provide some context around Sources on Stripe — non-card Source objects on Stripe are already deprecated: https://support.stripe.com/topics/shutdown-of-the-legacy-sources-api-for-non-card-payment-methods so if you have a bank account saved as src_xxxxxxxx , its likely that its no longer usable.
strange delta
Do you have the request ID that errored when you create the payment method?Well, there was no request because since the bank account was already shared she just closed that modal.
Dang it, shift+enter didn't insert a newline...sorry
ember shard
No worries
Could you share with me the ID of the original payment method?
it should be prefixed with either ba_xxxxx or src_xxxxx or pm_xxxxxx
I'm sorry but that's the Chase banking portal, I won't be able to troubleshoot with that
Also I will delete the screenshot given that this is a public channel and there are bank account details shown
strange delta
The bank account that is (I beleive) a Source is ba_1FqPhgFXc3zoUgUuZw6o912K
Thank you for deleting that image! I assumed because it showed last-4 it was OK, but I suppose someone could use the other info to hack socially...
What is double weird is that this payment method looks to be for the same Chase account: pm_1S2zD2FXc3zoUgUupOzc2pAY, so I'm not sure why she's not seeing that as a saved payment method... Can you see what it's allow_redisplay is by chance?
Nevermind, that one is limited, which would explain why it's not showing up...
ember shard
Nevermind, that one is `limited`, which would explain why it's not showing up...
Yup, I see that you just updated it: https://dashboard.stripe.com/logs/req_Hv52sGjwMcPpqu
strange delta
Ya, I'm hoping that unblocks this user. I just asked her if she can still reproduce the issue via Slack...so we'll see if she's still online
If it does unblock the user then I think I owe you an apollogy for wasting your time.
ember shard
If she's still block, I would suggest asking her to send you a video and you can contact us at Stripe Support. Discord is not a great channel for this because we don't want to expose your customer banking information in public.
The video will show us exactly which stage she is blocked at, and if there's any error in the frontend