elizaveta-mllers_unexpected | Stripe Developers | Page 1

lapis whaleBOT Sep 9, 2025, 1:16 PM

#

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1414962717957292094

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

#

pseudo spire Sep 9, 2025, 1:20 PM

#

Client 1: the date with issuie -> 05.08.2025

grim rampart Sep 9, 2025, 1:20 PM

#

Not sure if I completely understand what you need. You can manually create a connected account using the API: https://docs.stripe.com/api/accounts/create. Does this handle your use case?

Create an account | Stripe API Reference

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

#

(Sorry, jumping between threads, wrong response)

#

Looking into this now

pseudo spire Sep 9, 2025, 1:24 PM

#

For this client we have a problem with the invoice dated 05.08.2025.
In the transactions, we can see the correct amount that was paid to us.
However, in the invoices the amount appears doubled. This seems to be an error by Stripe, as the client’s account was charged twice.

The client needs the correct invoice. I cannot provide it to them at the moment, because the current invoice shows the doubled amount. It should match the transaction amount: 330.82 EUR.

pseudo spire Sep 9, 2025, 1:26 PM

#

grim rampart Not sure if I completely understand what you need. You can manually create a con...

No, that’s not my case. I don’t need accounts for our clients, I need the correct invoices for my clients

pseudo spire Sep 9, 2025, 1:28 PM

#

pseudo spire For this client we have a problem with the invoice dated 05.08.2025. In the tran...

We also checked our internal system, and this error should be on Stripe’s side

frozen imp Sep 9, 2025, 1:39 PM

#

Ok, let's look at these one at a time. For that first example/issue, can you please share the invoice ID (eg, in_1234 that you say is wrong and includes unexpected items?

pseudo spire Sep 9, 2025, 1:49 PM

#

ID: in_1RsjiZFvgyuF1CdYqZiRCpXW

frozen imp Sep 9, 2025, 1:53 PM

#

There are a lot of items on this. Which ones are not as you expect?

#

This is not a subscription-related invoice, just a one-off invoice you created for this customer

#

If we look at the two instances of the most expensive item, for example, we can see you create two invoice items for the customer, and then both appear on the invoice as expected:
https://dashboard.stripe.com/logs/req_vuPu7tira0WMuf
https://dashboard.stripe.com/logs/req_PyphRNP11wS0Z2

#

So you are creating two items for the same price, it makes sense the invoice includes both

#

You can issue credit notes for the duplicate items, if not intended: https://docs.stripe.com/invoicing/integration/programmatic-credit-notes
Or you could void & re-create the invoice

#

For the second example/customer, can you provide the invoice ID for that? If you observe duplicate payments, can you please provide the IDs for both payments/requests?

pseudo spire Sep 9, 2025, 2:06 PM

#

For Client 2 I need ca 15-20 Min

lapis whaleBOT Sep 9, 2025, 2:17 PM

#

pseudo spire Sep 9, 2025, 2:49 PM

#

Client 2: Two transactions were processed, one of which was a duplicate. We have already refunded the duplicate amount.
However, only one invoice is shown in the invoices section.

The client needs two invoices – one for the correctly processed payment and one for the duplicate payment – as well as the refund receipt. Unfortunately, I cannot download this refund receipt as a PDF from the system.

ID: in_1RjLhaFvgyuF1CdYPjcDWNDg

pseudo spire Sep 9, 2025, 2:55 PM

#

frozen imp If we look at the two instances of the most expensive item, for example, we can ...

The invoices were not created by us; they are generated automatically. If a client buys a product from us – our services, which are not a physical product – the payment is processed automatically through Stripe. We can see the payment and, in theory, could send the invoices to our clients.

night jackal Sep 9, 2025, 2:56 PM

#

Hi there, I'm taking over from my colleague.

#

You mention that Client 2 has two duplicate transactions. Can you share the second Invoice ID?

pseudo spire Sep 9, 2025, 3:00 PM

#

ID: in_1RjLhaFvgyuF1CdYPjcDWNDg - I can only see this invoice; I can’t see the other one. In the transactions, you can see two charges for 10.07.2025.

Bildschirmfoto_2025-09-09_um_16.59.07.png

night jackal Sep 9, 2025, 3:02 PM

#

The second amount appears to be a PaymentIntent. Can you provide the ID here.

pseudo spire Sep 9, 2025, 3:04 PM

#

no I have only one Invoice for this date - in_1RjLhaFvgyuF1CdYPjcDWNDg

night jackal Sep 9, 2025, 3:05 PM

#

Looking at the screenshot, the second entry has an ID that begins with pi_ can you copy that and share with me?

pseudo spire Sep 9, 2025, 3:09 PM

#

pi_3RjLhcFvgyuF1CdY1KfAWmtP

night jackal Sep 9, 2025, 3:18 PM

#

Ok. Just so I understand the flow of events:

An invoice (in_1RjLhaFvgyuF1CdYPjcDWNDg) was created on 2025-07-10 14:43:58 UTC via the API which was paid: https://dashboard.stripe.com/acct_1MeJpGFvgyuF1CdY/logs/req_COA2L5ACsTI49T
A Hosted Checkout (ppage_1RjLhbFvgyuF1CdYIHizJKBX) was created on 2025-07-10 14:43:59 which was also paid: https://dashboard.stripe.com/acct_1MeJpGFvgyuF1CdY/logs/req_ViEtbAZ9aAiOEV

#

So now, you will like an Invoice for the Checkout so you can provide it to Client 2?

#elizaveta-mllers_unexpected