dev-commerciax_api

[dapper sonnet]

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1413112578783055932

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

[paper crest]

hey there! looking into your question now

[scenic beacon]

Sure, If you need any details, do ask for ti

[fervent mist]

hi there!

[scenic beacon]

*it

[fervent mist]

you should use proration_behavior: 'always_invoice'

[scenic beacon]

We tried

But what's happening is before we can authentication 3ds, the webhook recieved payment failed

[fervent mist]

and why is that an issue? what are you trying to do exactly?

[scenic beacon]

we are trying to allow user to upgrade subscripiton, And It works fine with first paid plan. but when user upgrades from one paid plan like Rs.349 to Rs. 699 some kinda error always occurs.

it works with create_prorations and default_incomplete but then it sends the remaining balance to next invoice

But we want to change immediately

[fervent mist]

some kinda error always occurs.
which error? can you share a failed Request ID (req_xxx)?

[scenic beacon]

but this setting: proration_behavior: 'always_invoice', payment_behavior: 'allow_incomplete', always gives some kinda error

[fervent mist]

also, are you aware of Pending Updated? https://docs.stripe.com/billing/subscriptions/pending-updates

[scenic beacon]

sure

[scenic beacon]

Yes

[scenic beacon]

I am really sorry, It's taking us long to look for specific failed events as we have already tried a lot of things. here's one for ya: https://dashboard.stripe.com/workbench/events/evt_1S3a4bSCN5U3Z9OGP5yt85hp

[glacial bough]

Taking a look

Not seeing any failing update calls to the related subscription: sub_1S3ZweSCN5U3Z9OGqhLDaPx1

[scenic beacon]

Let me look and share another one

But this is basically what we are doing:

        items: [{ id: stripeSub.items.data[0].id, price: newPriceId }],
        proration_behavior: 'always_invoice',
        payment_behavior: 'allow_incomplete', // :warning: allows requires_action
        collection_method: 'charge_automatically',
        expand: ['latest_invoice.payment_intent'],
      });
 const invoice = updatedStripeSub.latest_invoice;
      const paymentIntent = invoice?.payment_intent;
 if (paymentIntent?.status === 'requires_action') {
        console.warn(
          `[upgradeSubscription] Payment requires customer action (3DS/SCA)`,
        );
        return responseHandler(res, 'Action required for payment', 200, {
          data: {
            requiresAction: true,
            clientSecret: paymentIntent.client_secret,
          },
        });
      }```

[glacial bough]

OK, but what's the exact issue with that API request? Does it error? What's the unexpected behaviour?

[scenic beacon]

So, basically what's happening is client secret is recieved from payment intent but before frontend could process that for 3ds auth, the subscripiton status goes to past due

getting this:

0|backend  |   oldPriceId: 'price_1RRo04SCN5U3Z9OGvfbs2JT9',
0|backend  |   newPriceId: 'price_1RRoUMSCN5U3Z9OG5hlHIHCF'
0|backend  | }
0|backend  | [upgradeSubscription] Error during Paid→Paid upgrade {
0|backend  |   message: 'Only active mandates can be used with PaymentIntents.',
0|backend  |   stack: 'Error: Only active mandates can be used with PaymentIntents.\n' +
0|backend  |     '    at generateV1Error (/home/backend/_work/neweb-backend-2/neweb-backend-2/node_modules/stripe/cjs/Error.js:11:20)\n' +
0|backend  |     '    at res.toJSON.then.Error_js_1.StripeAPIError.message (/home/backend/_work/neweb-backend-2/neweb-backend-2/node_modules/stripe/cjs/RequestSender.js:108:62)\n' +
0|backend  |     '    at process.processTicksAndRejections (node:internal/process/task_queues:105:5)'
0|backend  | }
0|backend  | payment_intent.created

[glacial bough]

What's the client_secret?

[scenic beacon]

paymentIntent.client_secret

coming from this:

 const invoice = updatedStripeSub.latest_invoice;
      const paymentIntent = invoice?.payment_intent;

which is coming from here:

 const updatedStripeSub = await stripe.subscriptions.update(stripeSub.id, {
        items: [{ id: stripeSub.items.data[0].id, price: newPriceId }],
        proration_behavior: 'always_invoice',
        payment_behavior: 'allow_incomplete', // ⚠️ allows requires_action
        collection_method: 'charge_automatically',
        expand: ['latest_invoice.payment_intent'],
      });

[glacial bough]

I mean the actual client_secret value. I need some kind of object/ID so I can see what's going on

[scenic beacon]

we are not actually logging it

but it is something like in image: from frontend log -

[glacial bough]

Paste that pi_abc_secret_xyz please

[scenic beacon]

pi_3S3YPwSCN5U3Z90G1mxoB0s0_secret_E2njUghG5urPmkVzmK2TXzztE

[glacial bough]

Doesn't seem like a valid ID to me – can't find it in our system

[scenic beacon]

try this one: pi_3S3bBTSCN5U3Z9OG0apDPZLa_secret_EGLaUdCZ7vtIgWXeEdKkaHLbs

[glacial bough]

Taking a look

[scenic beacon]

sure, take your time

[glacial bough]

So yes, the subscription update (https://dashboard.stripe.com/logs/req_56B1GaNvs5FsPy) triggers a new invoice (and payment) which we try to charge for immediately. That fails however as 3DS/auth was requested (invoice.payment_action_required: https://dashboard.stripe.com/events/evt_1S3bBXSCN5U3Z9OG6u8Acgb2)

In that scenario, yes the subscription will transition to past_due as explained here:

Payment on the latest finalised invoice either failed or wasn’t attempted

You need to re-confirm the intent on the front-end via Stripe.js with your customer on-session to complete the 3DS/auth request and on success the subscription will transition to active

[scenic beacon]

We are doing it but still the same error

[glacial bough]

I don't see any additional confirmation attempts on that PI

[scenic beacon]

That's the exact problem. before we could make 3ds auth on frontend, the webhook updates the subscripiton status to past due

Yes, no additional attempts has been made

on the frontend, we are doing this:

 if (result?.type === "requires_action") {
          // 👇 Use Stripe.js to confirm payment
          const stripe = await stripePromise;
          const { error, paymentIntent } = await stripe.confirmCardPayment(
            result.payload?.clientSecret
          );

          if (error) {
            toast.error("Authentication failed. Please try again.");
            return;
          }

          if (paymentIntent.status === "succeeded") {
            toast.success("Subscription upgraded successfully.");
            await dispatch(userActions.refreshUserData(token));
            window.location.href = `/billing/home?session_id=${Date.now()}`;
          }

          return;
        }

[glacial bough]

Sorry I don'y fully understand the issue. You've not given me a Payment Intent where there's an actual confirmation error other than from the sub update

[glacial bough]

What happens when you run that code then?

[scenic beacon]

Server gives 500, before this could process

[glacial bough]

That 500 must be returned from your code, because I see no 500s in the examples you've shared

[rustic totem]

👋 taking over for my colleague. Let me know if there's any follow-up Qs I can answer!

[scenic beacon]

testing the new code right now

will update soon

THis is the updated code and what's happening is it taking the propation amount to the next invoice

no 3ds auth asked

[rustic totem]

what's the behavior you're expecting?

[scenic beacon]

immediate charge with 3ds