#arden-malikb_error

1 messages · Page 1 of 1 (latest)

undone tangleBOT
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low echo
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👋
Let's narrow this step by step.

twin wadi
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The process is like.

I load the Instant Payouts promotion component initially when the login in the manager panel. We are showing it initially. I have done the code in a sperate componet. From the backend I get rhe publishable key and the client sectet key. Based on it.

  1. I load the stripe js dynamically.
  2. Then I load the stripe connect js dynamically.

After the successfull load Iinit the stripe connet.
like this.

const stripeConnect = (window as any).StripeConnect.init({
publishableKey: this.stripeAppId,
clientSecret,
});

Then i create from the stripe connect.

this is all from the front end side but when I see in the network. It calls https://api.stripe.com/v1/account_sessions/claim
And this API fails from the stripe giveing message like
message: "Connected account impersonation is not allowed on this endpoint."
type: "invalid_request_error"

twin wadi
low echo
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Just to make sure I'm following you correctly, what guide are you following exactly ?

twin wadi
low echo
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Can you share your platform Account Id and your connect account Id ?

twin wadi
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Give me a minute please

low echo
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Sure!

twin wadi
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Thanks

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The Account that is connected is in the US

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Can you help me test this Instant Payouts promotion on the localhost with the sandbox account, where I do not need to check the availability for the country and balance?

low echo
twin wadi
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Do you want sankbox account Id or live ?

low echo
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The accounts that you are facing an issue with

twin wadi
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acct_14qsRtCSWuqAS4eo

here is the connected Account ID

low echo
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And this is your platform account: acct_2MLFJTJPX8ytdQCISACY ?

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These both accounts are in the samee country US, wich is a supported country for instant payouts

twin wadi
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Yes this is our platform account id

twin wadi
low echo
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So the connected accounts must have "funds eligible for Instant Payouts"

twin wadi
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We have checked using the balance API and we have verified from the InstantAvailable which the balance API returns

low echo
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Checking...

twin wadi
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For the testing purpose can you please help me how can I test this in my local

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So that i can implement this perfectly

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Using the testing keys

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Or the sandbox account

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Without considering the eligibility just for the testing purpose

low echo
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You should create a connected Account in the same country as your platform Account (US)

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Then once, the instant_available.net_available is the connected account’s instant balance is >0, then you can initiate the instant payout following one of these options

twin wadi
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But the one which I gave was the live connected account in US itself....

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But still I am unable to render the instant payouts

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It had available funds in it

low echo
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Yeah, for some reason, the platform account isn't allowed to initate an instant payout on behalf of the Connected Account

twin wadi
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Where should I check it?

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Weather to allow or not

low echo
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I'm suspecting that the Oauth connection, was established a long time ago (back to 2018), but I'm not sure honestly

twin wadi
low echo
twin wadi
low echo
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This issue with the Connected Account acct_14qsRtCSWuqAS4eo, will require an in-depth investigation from our team in order to figure out the root cause. Can we ask that you write in to us via https://support.stripe.com/contact, providing as much detail and context as possible (you can also reference this thread and the request Id req_eZR0RNbsBd5xhl).

twin wadi
low echo
twin wadi
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Can you transfer this thread to one of your developers ??

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So that I can get some more information regarding the implementation and the errors

low echo
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I'm afraid that my team isn't able to assist you further regarding the issue with your Connected Account acct_14qsRtCSWuqAS4eo, our Support team needs to investigate further and see why your platform account doesn't have enough permission to request instant payout on behalf of your Connected Account

twin wadi
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yes please and give any guidance or next steps that your team can provide

low echo
twin wadi
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Ok thank you for your help