#shaharyar-ilyas_connect-account-debits-support

1 messages · Page 1 of 1 (latest)

strong jewelBOT
#

đź‘‹ Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

đź”— This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1407031169790382183

đź“ť Have more to share? Add more details, code, screenshots, videos, etc. below.

crimson ivy
spiral tangle
#

can we top-up from connected account bank using topup apis?

crimson ivy
#

Top ups allow Platforms to add funds to their stripe balance from their external bank account

#

So no, you cannot use a connected account's bank account for this

spiral tangle
#

I only need to debit the account if a dispute occurs on any transaction.

Will account debit work for this?

Please note, in my scenario the connected account may have a 0 balance, so if a dispute occurs, I need to recover the funds from the user’s external bank account.

crimson ivy
#

That may not work. In that case there is a way to handle this but it's a bit more complex

spiral tangle
#

please suggest

crimson ivy
#

You would need to set up the Connected Account as a Customer and save their external bank account as a payment method

#

This would be in addition to setting them up as a Connected Account

#

But, once you have them set up like that, you could create a Payment Intent to recover the funds and charge their bank account

spiral tangle
#

please share the doc

#

or api

crimson ivy
#

We don't have a doc specifically for that

#

They are just the Customer, Payment Method, and Payment Intent APIs

#

If the connected account has a negative balance, Stripe attempts to debit its external account if debit_negative_balances is set to true.

If you have debit_negative_balances set to true, you can use Account Debits to collect funds even when the Connected Account's balance is 0.

spiral tangle
crimson ivy
#

Okay so you could use Account Debits even when the connected account has a 0 balance

spiral tangle
#

I have already implemented creating a charge from the connected account. However, it adds the balance to the platform’s connect_reserved key and creates a negative balance on the connected account, but Stripe does not attempt to debit the connected account’s external bank account.

#

i can share the accountId with you that have negative balance but stripe does not attempt to debit it's external account?

crimson ivy
#

Unfortunately that isn't something I can help with

#

Have you implemented this in Test mode or Live mode?

spiral tangle
#

live

crimson ivy
#

Okay so that should work but unfortunately I cannot help with identifying why Stripe did not debit the Connected Account's bank account

spiral tangle
#

ok