chikouni_error

[west prairie]

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[novel cedar]

Hi there!
Can you share the ID (req_xxx) of the failing API request?
https://support.stripe.com/questions/finding-the-id-for-an-api-request

[stark moat]

req_JmbINXvqwFkJhp

[novel cedar]

Thanks for sharing. Indeed, you can't create a Direct Charge (or even a Destination charge) with application fees in this case (Platform: FR and Connected Account: MX)

I'm affraid that there'll be no support for this in the near future too.

Also, do you have any suggestions or alternatives to work around this issue?
I think creating the Direct Charge without application fees and then debitting the Connected Account (with the amount of the application fees) could help here (if your account is supported)
https://docs.stripe.com/connect/account-debits?dashboard-or-api=api#charging-a-connected-account

[stark moat]

Thank you for the clarification.

Could you please let me know if there are other countries besides Mexico where application fees are not supported for platforms based in France?
Also, is there any official documentation or a list where such restrictions are documented?

Regarding your suggested workaround (creating the Direct Charge without application fees and then debiting the Connected Account), it seems this would not be possible for our use case, as the documentation states:

Your platform and the connected account must both be in the same region (for example, both in Japan).

[novel cedar]

Yeah correct

[novel cedar]

This is a good point, I'm afraid no there isn't, this is available only internally AFAIK.

[stark moat]

Anyone can help me in stripe support ?

[novel cedar]

I can provide the list of unsupported countries for French

What countries are you interested in ?

I can see countries that are in the EEA zone, Japan are supported

If you have an explciti country list I can provide you what is supported and what is not

[stark moat]

ok for this list please :
('FR', 'CA', 'GB', 'MX', 'IT', 'GR', 'US', 'HK', 'CH', 'BE', 'ES', 'PT', 'AU')

I’ve provided a list of countries where our current connected accounts are located. However, as our business is growing globally, we expect to onboard connected accounts from additional countries in the future.

Could you please confirm if there are any other country restrictions we should be aware of beyond the ones already mentioned?

[novel cedar]

AU: public beta
CA: public beta
GB: Supported
MX: not supported

IT: Supported
GR: Supported
US: Supported
HK: public preview
CH: Supported
BE: Supported
PT: Supported