#neto-dev_webhooks
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- neto-dev_api, 3 days ago, 25 messages
- neto-dev_checkout-session-currencies, 5 days ago, 27 messages
daring current
hi there!
stoic notch
hii
daring current
you never receive the invoice.upcoming event, or its specific to the Subscriptons you shared?
stoic notch
In my test mode I receive it, but when I pushed my update to prod I'm not receiving it in 90% of my subs
daring current
got it. you are creating Subscription directly on a connected account. so it's the connected account settings that are used.
are you sur that the connected account enabled the invoice.upcoming event in their Dashboard settings?
stoic notch
hmm, where can I check this?
Check exactly the connected account configuration that refers to the upcoming
daring current
you'll need to ask the connected account to login in their Stripe Dashboard, open this page https://dashboard.stripe.com/settings/billing/automatic, and check this setting:
daring current
if you see the event for some accounts and not others, I'm guessing that's the issue.
stoic notch
This probably isn't the problem, I configured this at the beginning of my development
daring current
are you looking at the connected account settings (acct_1R2YO2H7b7tFkA7Y)?
stoic notch
Like in this image? When I try to access only the route /settings/billing/automatic I get redirected if I'm in this connected account
daring current
interesting, looking into this.
stoic notch
ok
daring current
can you share a Subscription ID where you got the invoice.upcoming event, so I can compare the two?
daring current
thanks, checking
stoic notch
ook
daring current
did you recently change your dashboard settings for the invoice.upcoming event? sometimes it takes some times for that setting to be applied to Subscription.
stoic notch
No, upcoming was always configured, what I changed was this option that's in the image
I changed it yesterday in the afternoon
daring current
thanks for the clarification, still looking into this.
stoic notch
Ok, thanks
daring current
okay, I found the difference! the subscription without the invoice.upcoming has collection_method: 'send_invoice'.
and we send invoice.upcoming only when collection_method: 'charge_automatically'.
this is mentioned here: https://docs.stripe.com/billing/subscriptions/webhooks#active-subscriptions
stoic notch
I think I understand, what should I change then for the correction?
daring current
if you want to get a invoice.upcoming event, then you need to update your subscription to collection_method: 'charge_automatically'. you can learn more about this here: https://docs.stripe.com/api/subscriptions/update#update_subscription-collection_method
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stoic notch
How can I change this via interface??
molten lichen
hey there, soma had to step away. Are you asking about changing the collection_method via your Dashboard?
stoic notch
Yes
Your friend told me that an invoice generated the upcoming because it's in the right collection_method but apparently both are in the same collection method, and only one of them generated
This one the upcoming was generated sub_1RRk8BH7b7tFkA7Y8KqhYftB
this one the upcoming was not triggered sub_1Rih9vH7b7tFkA7YAfkwOjkV
can you check please?
molten lichen
I'm pretty sure the dashboard subscription edit/update flow lets you change this, but you'll need to contact our support team if you're having trouble with that: https://support.stripe.com/contact
You can update this via the Subscription Update API directly: https://docs.stripe.com/billing/collection-method#set-collection-method-subscription
stoic notch
I'm pretty sure the dashboard subscription edit/update flow lets you change this...
You're not the support?
Your friend told me that an invoice generated the upcoming because it's in the right collection_method but apparently both are in the same collection method, and only one of them generated
This one the upcoming was generated sub_1RRk8BH7b7tFkA7Y8KqhYftB
this one the upcoming was not triggered sub_1Rih9vH7b7tFkA7YAfkwOjkV
can you check please?
molten lichen
You're not the support?
We're a team focused on helping developers integrating with the API and SDKs. I can help you made that update via the API if you need help with that, but not using the Dashboard.
stoic notch
Your friend told me that an invoice generated the upcoming because it's in the r...
Your friend said he just checked this, can you check again to make sure?
Just to confirm if this really is the problem
molten lichen
It looks like the second subscription was just updated to charge automatically yesterday: https://dashboard.stripe.com/logs/req_6cjtrVaZdX1jkt
so for the next invoice cycle, when this is checked 7 days ahead of time, you should see those events
It won't retroactively apply to past invoices, or any upcoming invoices less than 7 days away (or whatever your setting is)
stoic notch
If I change to automatic billing today an invoice that will be charged in 7 days will it activate the upcoming?
?
molten lichen
It looks like it should, assuming the change was made before 7 days before the renewal, if you're switching this setting