#reyn_error
primal matrixBOT
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worthy inlet
warm canyon
hi there!
worthy inlet
Update on Stripe integration:
Stripe supportreplied: "Hi there Thanks for your patience and waiting for an update. Upon checking here, I found out that I need to coordinate your account re-onboarding with another team member. We'll be in touch as soon as we have an update to share. If you'd like to check on the status at any point, please feel free to reply to this email directly, and we’ll be in touch. In the meantime, be sure to check out our Support Site for additional resources: https://support.stripe.com/ Best regards,Mab"
Hi Soma. I hope you could help us.
warm canyon
an you share the request ID (req_xxx) that failed? you can find it here https://dashboard.stripe.com/test/logs
warm canyon
I need a specific request ID that failed with the error you mentioned.
warm canyon
this request succeeded with no errors.
can you clarify what exactly are you doing when you see the error
You do not have the capabilities required for payment method transfers.
worthy inlet
We’ve integrated Stripe into our booking system via TidyCal using the Connect method.
When a user attempts to book an appointment and fills out the form, the following error appears before any payment is actually processed:
warm canyon
When a user attempts to book an appointment and fills out the form
but what does that means in Stripe terms? are you creating the connected account, updating the connected account, something else?
worthy inlet
To clarify, this happens even before the user clicks submit or proceeds to payment. It seems the form is trying to validate our account’s payment capabilities in real-time, and it's being blocked due to missing transfer permissions.
We’ve also integrated PayPal into TidyCal as a comparison, and that works perfectly fine—no issues during the form process or payment step.
We already have the account
warm canyon
seems like an issue with TidyCal. have you tried contacting their support?
worthy inlet
and support says the account needs to be re-onboarded
And the account re-onboarding is being coordinated with another team member.
However, we’d like to emphasise that we need this integration enabled as soon as possible, as we are planning to collect Stripe payments from participants of an upcoming contest scheduled for August 24th.
worthy inlet
seems like an issue with TidyCal. have you tried contacting their support?
It's not since paypal integration was all good, and Tidycal confirmed it's not on their end
Stripe has been successfully integrated into our system (TidyCal) — the connection itself is working.
However, when a customer tries to make a booking, the payment step doesn't appear at all. It stops before reaching the actual payment screen.
We asked for help, and were advised that the issue might be on Stripe's side. When we logged into our Stripe Dashboard, we saw a notice stating that payments are currently not being accepted on our account.
Can you please help us resolve this as soon as possible?
Soma?
primal matrixBOT
worthy inlet
Hi there
untold jackal
👋 taking over for my colleague. Let me catch up.
worthy inlet
Can someone help us resolve this please
untold jackal
will be with you shortly
worthy inlet
Thanks so much
untold jackal
would you mind sharing your account ID?