#francois-cobbleweb-ltd_api
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winter rampart
Hello @shrewd root !
Thanks for taking care of our case;
sweet needleBOT
alpine rivet
👋 happy to help
will be with you shortly
in the PI list you provided you have 2 different scenarios
1- 3DS timed out before the customer validated
2- 3DS was required but never started
I'm not sure why the 3DS was not triggered since I'm not aware of your integration, but do you handle 3DS redirection manually?
hasty torrent
We send the "return_url" param with our payment intent that points to our own custom controller, if that's what you are asking
alpine rivet
no
winter rampart
Yes, we handle the redirect TO the 3DS manually.
alpine rivet
ok, so this means that for 2 of these PIs the code didn't reach that far through
winter rampart
in the case "1-", that's always an issue from our customer then
But in the the case "2-", that could be somehting else
Where in your logs, can we see that we are in the case "2- 3DS was required but never started" ?
alpine rivet
in the case "1-", that's always an issue from our customer then
But in the the c...
correct, in the case 2, it could be that the customer closed the browser tab before the code was executed
alpine rivet
Where in your logs, can we see that we are in the case "2- 3DS was required but ...
you can see that the PI status is still in requires_action
when 3DS fails the status becomes requires_payment_method
hasty torrent
Ok thanks. And having the PI in "requires_action" should probably not be that frequent I imagine
We will investigate on our side. Thanks for the help
winter rampart
I have a question
Maybe there are some parameters that are required so that the 3DS process is successful.
alpine rivet
no that's not the case
winter rampart
We were guessing that maybe we need an address for our buyer
or only the contry
or the zipcode