mike-willay_code

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[devout stone]

👋 could you share with me the transactions? The original intended charge and the duplicate

[exotic sun]

yes give me a moment

Here is the PaymentIntentId 'pi_3RqO6DAT2Av4ruhv3T9hSOSQ' and 'pi_3RqO2UAT2Av4ruhv2YChqfsl'
for the OrderNumber 'A-EE6ED712-5' which has double transactions
And it seems to be done by Card and Amazon Pay

Please let me know any other information is required!

@devout stone please check this details and let me know

[devout stone]

thanks, taking a look

@exotic sun both payments are created at different time, so what do you mean by "double transaction"?
pi_3RqO6DAT2Av4ruhv3T9hSOSQ - created at: 2025-07-30 00:42:29 UTC
pi_3RqO2UAT2Av4ruhv2YChqfsl - created at: 2025-07-30 00:38:38

I will suggest double checking your payment flow to investigate why a customer can checkout twice after submitting their first payment. It could be that your payment page is not indicating a payment outcome, and so the customer attempt another payment thinking that the first one did not go through.

[exotic sun]

But the first one is from the amazon pay and another one is by creadit card so, How can we detect that yes this user has already paid this , and there are some cases where the user has been charged twice from the amazon pay itself
and the most cases are of the combination amazon Pay and Credit card

What do you suggest the best so we can avoid this such cases so user can't be charges twice for the same order

Can you please look at us our hosting site so you get better idea about this @devout stone ?

[devout stone]

What do you mean hosting site? I can take a look at your payment page if its accessible via public if that's what you mean

[exotic sun]

yes please use this url : https://www.simpletix.com/e/color-fun-ga-tickets-206478

and give us your best suggestion

@devout stone

[devout stone]

It looks like your payment integration is using Payment Element and you are integrated with Stripe via a Platform called SimpleTix

The best practice we usually advice is to use a single Payment Intent for each order the customer make ; however this is not in your control because the payments in your Stripe account are not created by you. So you can only improve other aspects of the payment flow within your control. For example, notifying the customer that they have already attempted payment once a charge is successful like sending them a payment receipt

I also want to clarify that Payment Element does not allow a customer to checkout with card and Amazon Pay at the same time. So a possibility why this customer made two charges is likely because they open the payment page in two seperate browser tabs

[exotic sun]

Does we have some webhooks so we can listen for them to prompt user immediately that they have already paid the amound something like this ?

[exotic sun]

Yes we are checking this aspects as well

[devout stone]

Yup you can listen to the payment_intent.succeeded event to trigger post purchase actions: https://docs.stripe.com/api/events/types#event_types-payment_intent.succeeded

[exotic sun]

Thanks @devout stone for your valuable inputs, Have a good Day Mate