el-capitan14_docs | Stripe Developers | Page 1

raw mangoBOT Jul 21, 2025, 10:19 PM

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foggy bough Jul 21, 2025, 10:20 PM

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hello! can you share the connected account ID?

teal holly Jul 21, 2025, 10:20 PM

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my account id or the connected account id

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this is pretty cool appreciate you responding and being available

foggy bough Jul 21, 2025, 10:20 PM

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yeah happy to help! i need the connected account id

teal holly Jul 21, 2025, 10:21 PM

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acct_1RnQGBDB55lAi0e8

foggy bough Jul 21, 2025, 10:25 PM

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looking at that now...

teal holly Jul 21, 2025, 10:25 PM

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I dont know if you could provide some docs too i could plug into claude code as well. I have it where we collect the meta data and then get routed to stripe for the connected account onboarding. I would like for their email that is in our app used on strip as well. Also Im assuming i have to set a redirect url when im done. THEN, where do i get the url for them to see thier dashboard

foggy bough Jul 21, 2025, 10:25 PM

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where are you seeing the info that says it's restricted?

teal holly Jul 21, 2025, 10:26 PM

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foggy bough Jul 21, 2025, 10:29 PM

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it looks like it doesn't have an external account attached, which is at least one of the problems

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have you gone through an account onboarding link for this account yet?

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this page is really handy for determining what information is required for different types of connected acounts:
https://docs.stripe.com/connect/required-verification-information

teal holly Jul 21, 2025, 10:33 PM

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This is what claude is telling me how we are sending the information.

📎 message.txt

foggy bough Jul 21, 2025, 10:37 PM

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ok, so in step 3 it's outputting an account link. that account link is something the end user of the connected account would access and fill out in real life, so in test mode you need to open it up and run through it to get the account unrestricted

teal holly Jul 21, 2025, 10:37 PM

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yes so that was me

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and thats how i made the account with the account id i gave you

foggy bough Jul 21, 2025, 10:38 PM

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did you get to the part where you connect a simulated bank account?

teal holly Jul 21, 2025, 10:38 PM

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I went through that whole process it made the account but it says that its restricted. at the end of it it redirected me back to my site

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i connected a real bank

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but yes

foggy bough Jul 21, 2025, 10:39 PM

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oh, are you doing this in live mode?

teal holly Jul 21, 2025, 10:39 PM

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Yes, i like to party

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but its my info

foggy bough Jul 21, 2025, 10:41 PM

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ok, i assumed we were working in test mode so i was looking at the wrong spot. i do see the external account in live mode

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FYI creating test transactions in live mode is against our terms of service, so i would strongly suggest doing all of this in test mode so you can test your whole integration out

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looking at what else could have it in restricted now though

teal holly Jul 21, 2025, 10:45 PM

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my bother in christ (or allah or whoever) there is no guide that goes A. B. C. D and i know everyone's use case is a little different. but no where does it say YOU HAVE TO use test mode (at least in the guides) i dont doubt its in a terms sheet somewhere no one reads.

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I appreciate you help and hope your both sides of your pillow are cool

foggy bough Jul 21, 2025, 10:52 PM

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have you tried logging into the connected account to see if it has a notification telling you information is needed? generally speaking for express accounts that's what end users are expected to do to become unrestricted

teal holly Jul 21, 2025, 10:57 PM

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like this or actually go to stripe.com and log in with the credentials i made?

foggy bough Jul 21, 2025, 11:00 PM

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through this link:
https://connect.stripe.com/express_login

teal holly Jul 21, 2025, 11:02 PM

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ok i did that. It says it has to be reviewed?

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theres not a link or email sent automatically to the new connected account person telling them they have to log in?

foggy bough Jul 21, 2025, 11:02 PM

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ok yeah, i think this is because it's in live mode

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can you try creating a new account and running through the flow again in test (or sandbox) mode?

teal holly Jul 21, 2025, 11:04 PM

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how do i do that

foggy bough Jul 21, 2025, 11:05 PM

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in the top left of your account in stripe, click on the name + logo dropdown
hover over Switch to sandbox => click Create sandbox

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once you're there you should see your keys in a little dialogue box in the top right corner

teal holly Jul 21, 2025, 11:08 PM

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foggy bough Jul 21, 2025, 11:09 PM

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wherever you've set up keys already, just swap them out with the keys in the top right corner

teal holly Jul 21, 2025, 11:12 PM

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ok i have done that

foggy bough Jul 21, 2025, 11:13 PM

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ok, now run through all of the steps (account creation, go through the link etc) once more in the new environment

teal holly Jul 21, 2025, 11:19 PM

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Why are we doing this

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I need to make real connected accounts not fake ones

foggy bough Jul 21, 2025, 11:21 PM

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you need to set up a functional integration in sandbox mode before going to production

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generally speaking you should set everything up, make sure it works, then swap to using your live keys when everything is functional

teal holly Jul 21, 2025, 11:22 PM

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Im asking for help in my live environment not the sanbox though

foggy bough Jul 21, 2025, 11:26 PM

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i can't provide support on why the specific account is restricted unfortunately, we already determined that it's due to an account review being required which is something that only impacts live mode accounts. our discord server is focused on integration development, which is generally done in sandbox or test mode. if you do only want support around why this specific account is restricted you can reach out to our support team here:
https://support.stripe.com/

teal holly Jul 21, 2025, 11:26 PM

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In theory i made this sandbox everything should be exactly the same as my live account right

foggy bough Jul 21, 2025, 11:29 PM

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from a development perspective, yes. from a development perspective you have successfully set up this connected account and it would be ready to accept payments once it's reviewed. unfortunately i can't speak to why it needs to be reviewed as i mentioned earlier

teal holly Jul 21, 2025, 11:31 PM

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ok so the connected account is set up correct. it just needs to be reviewed. The connected account email doesnt get notified from strip about any of this though via email etc.

foggy bough Jul 21, 2025, 11:39 PM

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generally speaking you as a platform would be expected to handle communicating things like this, yes

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it's typically recommended to set up a connect webhook and listen for the account.updated event which will fire if a given account has new requirements that need to be fulfilled

teal holly Jul 21, 2025, 11:51 PM

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o kawesome

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i want to make sure i understand correctly. You guys manage the account with the onboarding, express payouts etc up to the point of actually notifying the client

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Will you give me the link what the express dashboard would actually look like for my client?

foggy bough Jul 21, 2025, 11:57 PM

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not necessarily - you're using stripe hosted onboarding, but you're still responsible for getting the link to the stripe hosted page in front of the end user

raw mangoBOT Jul 22, 2025, 12:00 AM

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foggy bough Jul 22, 2025, 12:00 AM

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i would recommend giving our guides on designing and setting up a connect integration a read:
https://docs.stripe.com/connect/how-connect-works

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we also have a guide specifically for setting up a marketplace integration:
https://docs.stripe.com/connect/collect-then-transfer-guide

teal holly Jul 22, 2025, 12:01 AM

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ok where do i find the link. What im asking for is so i could see how it looks.

I could build my own dashboard for the connected account person to see everything correct

long radish Jul 22, 2025, 12:02 AM

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👋 taking over here and gimme a few mins to catchup

teal holly Jul 22, 2025, 12:02 AM

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That doesnt have the links for the connected accounts or how to access them

long radish Jul 22, 2025, 12:09 AM

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So to summarize, you wan to see the Doc about Express Dashboard? This should help: https://docs.stripe.com/connect/express-dashboard

Express Dashboard

Learn about the features of the Express Dashboard.

teal holly Jul 22, 2025, 12:10 AM

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No i want the link for my connected accoutn specifically

long radish Jul 22, 2025, 12:10 AM

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You will need to create one. Use the step here https://docs.stripe.com/connect/integrate-express-dashboard

Integrate the Express Dashboard in your platform

Learn how to direct your connected accounts to their Express Dashboard using login links.

teal holly Jul 22, 2025, 12:11 AM

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so there is not an express dashboard within stripe?

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in your example there it give https://stripe.com/express/ln7ffnnpuccu

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where is that link for my connected account with the account id acct_1RnQGBDB55lAi0e8

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hello

long radish Jul 22, 2025, 12:26 AM

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This is an express dashboard for the specific account, hosted by Stripe. The code in the end of the URL isn't necessary to be the account id

teal holly Jul 22, 2025, 12:27 AM

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Thats not what i asked

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I want the url so i could see what it looks like from thier perspectivve

long radish Jul 22, 2025, 12:28 AM

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teal holly in your example there it give https://stripe.com/express/ln7ffnnpuccu

Did you get this directly from the Doc?

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You should call the API "Create a login link" yourself, with your Secret key, to get a response with an URL

teal holly Jul 22, 2025, 12:29 AM

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what api doc is that

long radish Jul 22, 2025, 12:29 AM

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Do you see the example code in the Doc? Choose the language you are using

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teal holly Jul 22, 2025, 12:30 AM

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ok

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But there is no stripe hosted express dashbpard?

long radish Jul 22, 2025, 12:31 AM

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It will generate an URL to a Stripe hosted Dashboard

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but the URL will be different each time when you generated it

teal holly Jul 22, 2025, 12:33 AM

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ok but if i just want to see how it looks just to see the example etc how do i do that

long radish Jul 22, 2025, 12:35 AM

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Then you would want to create one

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It's one API call, should be really quick

teal holly Jul 22, 2025, 12:37 AM

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OK if i want to to this instead https://docs.stripe.com/connect/supported-embedded-components/account-onboarding?client=react Will it walk the person through or they will just have to do this one section at a time.

Account onboarding

Use the Account onboarding Connect embedded component.

long radish Jul 22, 2025, 12:38 AM

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or they will just have to do this one section at a time.
Sorry I don't follow. they will have to do what?

teal holly Jul 22, 2025, 12:38 AM

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you guys dont do calls on here?

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so i could show you it would be a lot quicker

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Right now i have it where the user is doing the stripe hosted onboarding. But if i have them do this embed they would just fill out each part of the form and then it would get sent to strip once it says Confirm

long radish Jul 22, 2025, 12:45 AM

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Is this different from the Express Dashboard thing you asked above?

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Sorry we don't do call here

teal holly Jul 22, 2025, 12:45 AM

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yes

long radish Jul 22, 2025, 12:47 AM

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I believe it should be step by step. What do you mean by fill our each part of the form?

teal holly Jul 22, 2025, 12:48 AM

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https://docs.stripe.com/connect/supported-embedded-components/account-onboarding?client=react here it has the embed component with different areas

Account onboarding

Use the Account onboarding Connect embedded component.

long radish Jul 22, 2025, 12:51 AM

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Ah alright, the "Edit" links

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I think the account onboarding flow should have it step by step. You can try it to see

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Just create the Account Onboarding link and open it

teal holly Jul 22, 2025, 1:03 AM

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what is the minimum needed to create an account so we could do the onboarding embed process. Then we could do an embed dashboard too?

long radish Jul 22, 2025, 1:12 AM

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Can't tell be cause it depends on the country. Country specific requirements could change over time.

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The idea is doing it dynamically, rely to the form to collect the needed info each time.

teal holly Jul 22, 2025, 1:14 AM

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for the united states

long radish Jul 22, 2025, 1:16 AM

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Yes still, our recommendation is relying to the form.

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Well if you mean minimum just to create an account, it doesn't need any information

account = Stripe::Account.create()

But if you mean minimum to create an Live account working, it really depends on the country requirement

#el-capitan14_docs