zach_unexpected | Stripe Developers | Page 1

hushed lichenBOT Jul 21, 2025, 1:14 PM

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kindred laurel Jul 21, 2025, 1:15 PM

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req_bLUhITdMTwWuDp

scarlet moat Jul 21, 2025, 1:20 PM

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Hi, the reason bieng, it does not support paid trials and we document the limiations here: https://docs.stripe.com/billing/subscriptions/billing-mode#limitations

kindred laurel Jul 21, 2025, 1:20 PM

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not sure what u mean by paid trial

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i do not have a trial on this subscription

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this is a brand new customer i setup and linked to an existing meter and price

scarlet moat Jul 21, 2025, 1:22 PM

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I just looked at the shape of the error message, let me look further

kindred laurel Jul 21, 2025, 1:22 PM

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thx

scarlet moat Jul 21, 2025, 1:32 PM

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It looks like you're using an older API version, we document that https://docs.stripe.com/billing/subscriptions/billing-mode?dashboard-or-api=dashboard#migrate-existing-subscriptions-to-flexible-billing-mode 'To use flexible billing mode, your integration must be on Stripe API version 2025-06-30.basil or later. '

The request that failed is using: https://dashboard.stripe.com/logs/req_bLUhITdMTwWuDp
2025-04-30.basil

The requests you've made are using the Dashboard. Can you try them via the API please?

kindred laurel Jul 21, 2025, 1:33 PM

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The dashboard you have to update API version on as well?

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I always assumed dashboard is latest version and that the API is controllable

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or are they one and the same?

scarlet moat Jul 21, 2025, 1:34 PM

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Unless you updated it, no

kindred laurel Jul 21, 2025, 1:35 PM

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so if i upgrade here, this will upgrade dashboard?

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and i can still send requests like i currently do via api after the upgrade of the dashboard? (using 2024-09-30)

scarlet moat Jul 21, 2025, 1:39 PM

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Not via the Dashboard if you upgrade the version

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With the API, you can epxlicity set the API version: https://docs.stripe.com/upgrades per request

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As for that error, aside from the API version, since you're using the migration path, we suspect that the customer already has a payment method. We suspect that the subscription already exists eith a payment method. The subscription you have does not have any payment methods: https://docs.stripe.com/billing/subscriptions/billing-mode?dashboard-or-api=dashboard#migrate-existing-subscriptions-to-flexible-billing-mode

kindred laurel Jul 21, 2025, 1:43 PM

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this is a brand new customer

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they dont have a payment method

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kindred laurel Jul 21, 2025, 1:44 PM

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scarlet moat Not via the Dashboard if you upgrade the version

so theres no real downside to upgrading the dashboard version then?

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i can still use my api calls as normal (no integration impact)

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because i can choose the version to call there

scarlet moat Jul 21, 2025, 1:48 PM

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In that case, you need to use this guide: https://docs.stripe.com/billing/subscriptions/billing-mode?dashboard-or-api=api#create-a-new-subscription-with-flexible-billing-mode

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You need to ensure that you're not breaking any current changes as there maybe breaking changes between the API versions: https://docs.stripe.com/changelog

kindred laurel Jul 21, 2025, 1:51 PM

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I dont want to create a new subscription though

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i want to migrate

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which your documentation says is possible

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why are you pointing me towards a new subscription instead?

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i upgraded API versions

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I used the dashboard

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I still see the old api version

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req_RNnLYq1qiVMpzC

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and i get the same error

scarlet moat Jul 21, 2025, 1:58 PM

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The migration means that you already have a subscription

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You're creating a brand new subscription and then trying to migrate

kindred laurel Jul 21, 2025, 1:58 PM

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why would it matter if the subscription is > 1 minute old?

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its the same as my other subscriptions

scarlet moat Jul 21, 2025, 1:58 PM

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You can use this flow: https://docs.stripe.com/billing/subscriptions/billing-mode?dashboard-or-api=api#create-a-new-subscription-with-flexible-billing-mode

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since these are new subscriptions

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You can migrate existing subscriptions with the migrate flow

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If you add a payment method, that would work

kindred laurel Jul 21, 2025, 2:00 PM

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this seems very not clear at all, do you see that?

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i dont see anything on the documentation saying migration flow will not work on subscriptions which have been recently created, or dont have a payment method?

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i am also confused why i have now upgraded api versions

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but when i do the action from the dashboard it still logs the old api version

scarlet moat Jul 21, 2025, 2:02 PM

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I can share your feedback here to call that out

kindred laurel Jul 21, 2025, 2:03 PM

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can you explain the api version issue?

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scarlet moat Jul 21, 2025, 2:03 PM

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Can you log out and log back in?

kindred laurel Jul 21, 2025, 2:03 PM

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is there a setting i am missing?

scarlet moat Jul 21, 2025, 2:03 PM

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Then, make the request again?

kindred laurel Jul 21, 2025, 2:03 PM

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ok

scarlet moat Jul 21, 2025, 2:04 PM

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I do not think so

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We do not have expertise with the Dashboard as we help with your code/ integration in this channel so I'm trying some simple debugging

kindred laurel Jul 21, 2025, 2:05 PM

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same thing

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req_qYKaQMVqh00u6G

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this still says

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2025-04-30.basil

scarlet moat Jul 21, 2025, 2:10 PM

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How are you making that request? I see that request is not using your account's default API version.

kindred laurel Jul 21, 2025, 2:12 PM

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from the dashboard

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i edited subscriptiion

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and i changed from classic to flexible billing

scarlet moat Jul 21, 2025, 2:15 PM

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Can you edit the description/ metadata on that subscription and then share the request?

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Ok, I see the same behavior on my end. Let me confirm with a teammate, hang tight

hushed lichenBOT Jul 21, 2025, 2:17 PM

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scarlet moat Jul 21, 2025, 2:25 PM

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I suspect the reason being that we're making an internal note after you indicate that you're updating the subscription for this migration. I see that the document stated a different API version, and I can flag this delta to the team

kindred laurel Jul 21, 2025, 2:39 PM

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ok

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so does that mean that the request is being made with the correct version and your logging just says a different?

scarlet moat Jul 21, 2025, 2:40 PM

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If you make other requests using the Dashboard, that is correct. Yes, I'm flagging this internally.

kindred laurel Jul 21, 2025, 2:44 PM

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ok so there is nothing for me to do

scarlet moat Jul 21, 2025, 2:44 PM

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That is correct

kindred laurel Jul 21, 2025, 2:46 PM

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great, thanks then

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i will try updating some of our older subscriptions

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to flexible billing

scarlet moat Jul 21, 2025, 2:51 PM

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Sorry, I was wrong about the API versions here on the Dashboard. Dashboard will always use the version that is one behind the latest API version. For this reason, it is working as expected in terms of the API version. I tested a few times and my initial test was wrong. I was moving too fast, I'm sorry.

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As for API version upgrade, you can revert back to what you had: https://docs.stripe.com/upgrades

kindred laurel Jul 21, 2025, 2:53 PM

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if the dashboard is running 1 api version behind though, then what happens when u call new functionality

scarlet moat Jul 21, 2025, 2:54 PM

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It sould just work as Stripe will make that call internally to handle that

kindred laurel Jul 21, 2025, 2:54 PM

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Ok

scarlet moat Jul 21, 2025, 2:55 PM

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Sorry for the confusion here with the API version.

#zach_unexpected