woah-its-joe_api | Stripe Developers | Page 1

lunar valeBOT Jul 10, 2025, 4:04 PM

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full flame Jul 10, 2025, 4:04 PM

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gritty ridge Jul 10, 2025, 4:04 PM

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Hello

full flame Jul 10, 2025, 4:05 PM

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Hey there!

gritty ridge Jul 10, 2025, 4:05 PM

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This would be if you used Destination Charges and took the payments on your platform before transferring the allotted funds you want to your Connected Accounts.

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Otherwise, you can use the Platform Pricing tool: https://docs.stripe.com/connect/platform-pricing-tools

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Which works the same as Application fees to take a fee from your Connected Accounts so they cover the Pricing based on your desired rate.

wise sequoia Jul 10, 2025, 4:07 PM

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gritty ridge This would be if you used Destination Charges and took the payments on your plat...

Yes we are using destination charge I believe with :

application_fee_amount: platformFeeAmount * 100, // Platform fee in cents
  transfer_data: {
    destination: import.meta.env.STRIPE_CONNECTED_ACCOUNT_ID!,
 },

gritty ridge Jul 10, 2025, 4:07 PM

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Gotcha then yeah you take an application fee or you transfer less than desired.

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Usually an Application fee is cleaner.

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So that is how you handle the pricing

wise sequoia Jul 10, 2025, 4:11 PM

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right now we are being charged "2.9% + 30c", but we want to get charged only "$2 per monthly active account and 0.25% + 25¢ per payout sent" for each transaction connected accounts make.

full flame Jul 10, 2025, 4:12 PM

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wise sequoia Jul 10, 2025, 4:12 PM

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This is how we are onboarding the users, a small code snippet

controller: {
  requirement_collection: 'application',
  fees: {
    payer: 'application'
  },
  losses: {
    payments: 'application'
  },
  stripe_dashboard: {
    type: 'none',
  }
},

gritty ridge Jul 10, 2025, 4:13 PM

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Yeah sorry I think you are misunderstanding -- the $2 month and 0.25% + 25 cents are the fees for using Connect here, not related to processing fees.

Overall you should reach out to our Support team via https://support.stripe.com/contact/login about fees -- we really only focus on the API here and can only help with API questions. We have a very limited understanding of fees and our Support team will be able to help you better than we can.

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

full flame Jul 10, 2025, 4:15 PM

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I would think this is more code related as we understand how the fees work. Something just needs to change in how we are doing the transaction from a code perspective, because whatever we are doing is option 1, not option 2.

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Unless there is some account level feature support needs to change

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But I believe I was told this is something we can choose.

gritty ridge Jul 10, 2025, 4:17 PM

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Yeah my understanding is you are already set up for option 2 since you are using:

 fees: {
    payer: 'application'
  },

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Those fees are aggregated though -- they don't show up via Charges.

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There are still processing fees which you handle via taking an Application Fee from your users.

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Really you are better off talking to our Support team on this, they really do know more about how fees work here than we do.

full flame Jul 10, 2025, 4:18 PM

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We tried reaching out to the support team twice on this. But being that they are not technical, its not getting very far.
Is there anyway we can escalate this issue?

gritty ridge Jul 10, 2025, 4:23 PM

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You would do that via Support -- ask them to escalate you. That said, you are already set up for option 2 where you would handle the fees and take an application fee.

I think your confusion is that you think the $2 + 0.25 is going to show up related to Charges? But that's just not how it works.

full flame Jul 10, 2025, 4:23 PM

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We are expecting the stripe fees to be interchange + 0.25% + 0.25c
But we are seeing the fee structure of stripe handles pricing for your uses which is a flat 2.9% + 0.30c

gritty ridge Jul 10, 2025, 4:25 PM

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Yeah no that's the misunderstanding. That's just not how it works. The processing fees will always be 2.9% + 0.30. Then there is a separate Connect Fee of $2 + 0.25% + 0.25c when you use accounts where you control fees/losses (basically if the Connected Account user doesn't have a full Stripe account).

full flame Jul 10, 2025, 4:35 PM

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Hmm I was told its interchange + 0.25% + 0.25c if you go with option 2

gritty ridge Jul 10, 2025, 4:36 PM

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Yeah interchange == processing fees. I'm really sorry but at this point you are going to need to talk to Support further. We aren't experts in fees and I don't want to lead you astray.

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If you have any questions about our API then I'm happy to help.

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But I really am not the right person to answer questions about fees.

#woah-its-joe_api