#ljrahn_api
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ornate quiver
Hi, could you elaborate on this? Is this a Dashboard option?
debit negative balances turned on
stiff oriole
Hi, could you elaborate on this? Is this a Dashboard option?
> debit negative ba...
https://docs.stripe.com/api/accounts/create#create_account-settings-payouts-debit_negative_balances
https://docs.stripe.com/connect/account-debits?dashboard-or-api=api#requirements
https://support.stripe.com/questions/debit-a-connected-account
its a settings option when creating a connected account in the api. im not entirely sure how to edit it from the dashboard. but all the documentation states everywhere that i can debit a connected account into a negative balance if they have debit negative balances turned on, and our platform has reserves enabled. the whole reserves enabled thing is a little mysterious to me, i cant find anywhere how to toggle it. i dont think there is a toggle for it
ornate quiver
So this is more of an option to "charge a bank account to cover the Connected Account negative balance". If the option is off, Platform will need to use Reserved Balance or the CA will be hold etc.
It doesn't change the fact that when you try to Charge a CA which can make it negative after your request, we will stop the request and say "sorry this account fund is insufficient"
stiff oriole
man, if thats the case the documentation is wrong or extremely misleading.
https://support.stripe.com/questions/debit-a-connected-account
it states:
"Debiting an account cannot make the connected account balance become negative unless you have reserves enabled (on by default for all new platforms) and have a bank account in the same currency as the debit."
it then goes on to say "Use create_charge to debit a connected account. See Debiting Connected Accounts for more details." and the referenced documentation
https://docs.stripe.com/connect/account-debits?dashboard-or-api=api#charging-a-connected-account
is about creating charges on connected accounts.
ornate quiver
Yes, cannot means we will stop it if the result making CA balance become negative 🙂
stiff oriole
what about after the "unless"?
ornate quiver
Yes that's the Connect reserve balances, explains in https://docs.stripe.com/connect/account-balances#understanding-connected-reserve-balances. I think that's maybe the different between your Test mode and Live mode
stiff oriole
Yes that's the Connect reserve balances, explains in https://docs.stripe.com/con...
right. i still dont see any issue? I have plently of available balance. shouldnt stripe create a balance transaction with type reserve_transaction on my platform account?
and actually ya. looking at my test account, thats exactly what happens. reserve transactions were created.
ornate quiver
If you go to https://dashboard.stripe.com/balance/overview on Live mode, do you see the "Connect reserves" line?
I think this is a question of "why Connect Reserve doesn't work on my Livemode account"
stiff oriole
no. i dont see anything about connect reserves
stiff oriole
I think this is a question of "why Connect Reserve doesn't work on my Livemode a...
agreed
ornate quiver
Could you provide the request id in Test mode, where it created Connect Reserve transaction for you?
stiff oriole
req_Ql1CS9U4YGfUSD
i believe this should work
ornate quiver
Thanks, and could you clarify how you see it created a reserve transaction?
stiff oriole
Thanks, and could you clarify how you see it created a reserve transaction?
actually no ya never mind. i thought the balance transaction was of type reserve transaction for a minute, but its not. in my balances view on the dashboard i see this. but it wont let me click the reserve transaction so i cant get any more information about it
this is the reserve txn: txn_1RimpnIZUdj1dpd4fUZyBMep
ornate quiver
Thanks!
Could you write to Support? They can check why this isn't enabled for you in Live mode. There may be some settings or status thing to resolve
stiff oriole
i can try.... i was just with two different support agents and they couldnt help me. not to be rude, but i often have a lot of issues with your support agents not understanding things. you have been the most help so far for any issue iv ever had.
i did make specific reference about checking if i had "reserves enabled", and they kept on telling me i couldnt do what i wanted to do. but i guess i could try pushing more on ensuring the settings for this are enabled.