#hng_error
exotic vergeBOT
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unreal light
hello Orakaro
I don't know why my customer's transaction are marked highest risk.
and i wan't disable radar ?
lusty swan
It means higher risk on setting up in a new device. I think you maybe able to adjust this by radar rules. Can you look at the supported field in radar?
unreal light
can i disable the radar
unreal light
It means higher risk on setting up in a new device. I think you maybe able to ad...
How to reduce risk ?
unreal light
i use radar rule default
I tested using old device but radar still thinks it is new device
or number of IP not available
lusty swan
Can you share a few PaymentIntent Ids? pi_xxx
exotic vergeBOT
unreal light
pi_3RddewLT1I1E4Wnd0hfg3Pv9
short frigate
Hi! Stepping in for my colleague. Catching up with your query.
unreal light
about 10+ of my customers were all told it was new device, which I found absurd and confusing
unreal light
Hi! Stepping in for my colleague. Catching up with your query.
hi
pi_3RcEdVLT1I1E4Wnd0esBP3V5
short frigate
I see that both payments are failing due to high risk score. This channel is focused on developers and integration related questions. I don't have much insights into Radar. I would recommend writing to Support and the support team can look into why the charges have high risk score. I'll send you a link where you can file a ticket with the support team.
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unreal light
I see that both payments are failing due to high risk score. This channel is foc...
i am developer
short frigate
I understand but the issue is specific to a product which is why you will need to reach out to the support team.