#lucas-caldas_error

1 messages · Page 1 of 1 (latest)

haughty cedarBOT
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desert owl
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Hello, do you have the ID of a checkout session that saw this error? I don't think that that error relates to your webhooks but will double check

worn mirage
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Is this what you need:

cs_test_b19kH3yz2PKPeuC5FnQFppBYpKiWnfPE6oqLL46f44UYOzgO60YbFZmIEQ

desert owl
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Yes thank you, looking in to this error.

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Quick question: do you get this error when trying to pay with any PM or just boleto?

worn mirage
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Only Boleto. Credit Card payments are ok.

desert owl
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Can you try the CPF one to see if that has the same issue?

worn mirage
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Same error:

image.png
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Using CLI. Webhooks returns payment_intent.payment_failed and charge.failed

haughty cedarBOT
desert owl
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Gotcha. So the reason you are seeing these errors as opposed to the async ones is because the payment is erroring out before it is truly initiated. The reason for the async errors is that at a point Stripe is waiting on the bank to signal a success or failure. This is failing before that part, so it is a synchronous failure. Not sure why this is erroring this way here, but that is why there are two different error shapes

worn mirage
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Could that be on my side of implementation? I'm using the Java SDK version 29.2.0. Do you have any suggestions on how I might troubleshoot or handle this kind of synchronous failure?

cerulean crag
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👋 stepping in for my teammate. Give me a few more minutes to catch up please

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In your Dashboard, is there a tax ID under Settings > Business > Tax Details? Is it 000000000 ?

worn mirage
cerulean crag
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Got it, okay

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It looks like a workaround in this case is to create a new sandbox account in BR and test with that account instead. In your existing sandbox, it looks like we're passing some placeholder tax ID that is resulting in this error

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I've followed up with my team about this so we can prevent this kind of error going forward. Could you follow the steps I'm about to share to open a support case? I'll make sure details about our conversation are linked to that support case

haughty cedarBOT
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Hello @worn mirage, we have sent you a direct message, please check it at https://discord.com/channels/@me/1389360110739914874

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