#-_error
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I recommend reaching out to our Support team about this, as we're not able to assist with login issues in this channel: https://support.stripe.com/contact/
it's on danish, I'm sorry for that but here is it
I can't because it wont let me sign in cause of the safety key
I know but it only does this when I log into stripe, and I can't get in my stripe account cause of it
I'm not too familiar with password management on Windows machines. Have you been able to try logging into Stripe on a different browser?
Yeah I have, but it won't let me
Do you get the same Windows prompt or something else?
As a next step, you'll probably need to review any Windows settings/account settings to see how passwords are managed and determine why this extra layer of authentication is being requested. Stripe Support won't be able to help with this either, unfortunately.
it says the same but just instead of chrome it says whatever browser I'm using
Ah, I see. Yeah, sounds like something on the Windows side of things. I'm sorry I can't help more. If this is a computer that's managed by an IT team, I recommend chatting with them about this. Otherwise, you will need to review any Windows settings/user account settings to see why this is happening.